Cancer & Hematology Centers Of Western Michigan Implements Navigating Cancer’s Patient Relationship Management Platform

Share Article

Michigan’s largest private oncology/hematology practice aims to streamline its workflow, improve efficiencies and provide better care with an oncology-specific software solution.

This software will enable triage nurses to monitor and resolve patient-reported issues in real time, helping us reduce unnecessary emergency room visits.

Cancer & Hematology Centers of Western Michigan (CHCWM) was established in 1979 and has grown to include more than 20 physicians across five main clinical sites.

With the cost of cancer care rising and value-based payment systems becoming a reality, many cancer practices are identifying ways to better coordinate patient care while also controlling and reducing costs. For CHCWM, replacing manual, labor intensive systems and redesigning its triage process emerged as two important initiatives in order to remain viable. To do that, they are partnering with Navigating Cancer to put the patient at the center of their care and connect the care team.

The implementation of Navigating Cancer’s Patient Relationship Management solution allows CHCWM to digitize formerly manual, paper-based tasks like depression screening, patient education and tracking patient calls. The practice will also be able to monitor patients when they are away from the clinic so the care team can provide proactive intervention when needed. “Our practice receives a large number of patient calls - many of which are symptom related. We are confident that this software, which includes symptom management pathways, will enable triage nurses to monitor and resolve patient-reported issues in real time, helping us reduce unnecessary emergency room visitations and hospitalizations,” said Dennis Zoet.

Navigating Cancer’s software features a workboard that can be viewed by the entire care team and it stratifies patient needs according to severity - whether it’s a side effect, a medication adherence issue, elevated distress or something else that could negatively impact treatment - and generates alerts as needed. That functionality combined with the remote monitoring program, Health Tracker, and patient engagement tools like the automated and timely delivered of diagnosis and treatment specific information positions CHCWM for success in a changing healthcare landscape.

Gena Cook, CEO of Navigating Cancer, said of the partnership, “Early data from similar practices are showing that our software, which enables proactive and consistent care, is keeping patients out of the emergency department and we are excited to help CHCWM do the same thing as they move forward on their path to value.”

About Navigating Cancer
Navigating Cancer was founded in 2008 as the result of two healthcare and technology veterans coming together to fill a critical gap in oncology care: a better patient experience. Driven by a shared passion to leverage technology in the healthcare space, the co-founders set out to create the first patient-centered platform for oncology. Today, our Navigating Care platform supports over one million patients and thousands of cancer care providers nationwide to lower costs, improve patient satisfaction and drive better outcomes.

About Cancer & Hematology Centers of Western Michigan
Cancer & Hematology Centers of Western Michigan (CHCWM) was established in 1979. Over three decades later, CHCWM has grown to include an ensemble of more than 20 additional physicians accompanied by over 300 staff members. The practice includes five main clinical sites, a corporate office and several regional clinical sites. Based on the number of medical oncologists on staff, CHCWM is the largest oncology and hematology practice in Michigan. CHCWM focuses on providing the range of services patients need, including advanced treatments, Phase I clinical trials and compassionate care, all while staying community-based.

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Stephanie Ginger
Visit website