Contoural Expands its Portfolio with Offsite Storage Cost Recovery Services

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Companies Pay Only a Percentage of Fees Recovered With This Much-Needed Service

Contoural, the largest independent provider of Information Governance consulting services, announced today the expansion of its portfolio with two new services: Offsite Records Storage Vendor Audit and Offsite Records Storage Contract Optimization services. These are risk-free services for organizations who worry they have been overcharged by offsite storage vendors or are looking to negotiate a more favorable offsite storage agreement. Companies only pay if Contoural identifies billing mistakes and recovers fees, or for the second service, negotiates a more favorable agreement.

Offsite storage vendor contracts can be extremely complex, with a multitude of fees buried deep within agreements. Often offsite vendor actual billings diverge from agreed upon terms, and these billing mistakes, multiplied by large storage volumes over many quarters, can amount to sizeable billing errors.

“We have found that, on average, billing mistakes can account for 10% to 35% of total contract expenditure,” said Mark Diamond, CEO of Contoural. “Yet identifying and adjusting these mistakes can be complex and overwhelming. This service was created out of demand by our clients.”

This complexity has also made negotiating new agreements difficult. “Customers think they negotiated a great deal, only to find these other fees swamp their bill,” said Diamond. The consolidation in the offsite record storage space has only made it harder, as companies feel like they have less negotiating power. Companies want agreements that are truly competitive and are optimized to lower costs. “There is a need out there in the marketplace for subject matter expertise both in understanding records storage requirements, and negotiating cost-effective agreements,” concluded Diamond.

Contoural’s new services are risk-free, with zero upfront costs, and include:

  • Offsite Record Storage Vendor Audit and Recovery Service – Contoural analyzes and audits vendor contracts against usage patterns, and identifies overbilling or overpayments
  • Offsite Record Storage Contract Optimization Service – Contoural analyzes current and future offsite paper retention needs, creates a cost model of future costs, and assists in negotiating favorable terms for offsite storage. Leveraging Contoural’s deep expertise in records management, this service determines the offsite storage requirements based on legal, regulatory, and operational needs, and then assists in negotiating agreements based on the client’s exact needs. Contoural is also available to perform quarterly audits to assure correct billing and vendor adherence to contractual terms.

Contoural’s fee structure for these two services includes no upfront fees and is based on monies either recovered or saved for the client. “We are confident in our ability to save our clients money so we offer these on a true gain share basis. There’s no risk for the client and we only get paid if we save them money,” said Diamond.

For more information visit or contact a Contoural representative at 650-390-0800

Contoural will be launching a Cost Recovery Webinar Series starting February 22nd, visit their website to register for the complimentary webinars!

About Contoural
Contoural is the largest independent provider of Information Governance Services focused on Records and Information Management, Litigation and Regulatory Inquiry Readiness and Control of Sensitive Information. Contoural does not sell any products nor take referral fees, store any documents or provide any lawsuit-specific “reactive” eDiscovery services. In this capacity Contoural is a trusted advisor to clients providing unbiased advice. Contoural has served more than 30% of the Fortune 500 as clients, including those in the Global 50, Mid-sized Organizations and large Federal Agencies.

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Carlos Leon
since: 05/2009
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