Rio Bank Selects BSG Financial Group’s CourtesyConnect®/CourtesyLimit™ Program for Its Discretionary Overdraft Service

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Bank Sought Fully-Tested and Proven Technology Solution to Quickly and Correctly Introduce Courtesy Pay Overdraft Service to Valued Customers and Staff

We were looking for a high-quality, comprehensive solution—one with a fully-tested ‘play book’ that would guide us to quickly and correctly introduce this completely new platform to our valued customers and bank staff.

BSG Financial Group, a provider of revenue-enhancement programs and compliance solutions for financial institutions nationwide, announced today that McAllen, TX-based Rio Bank has selected the company’s web-based CourtesyConnect®/CourtesyLimit™ technology to manage its discretionary overdraft service.

According to bank officials, Rio Bank, with $328 million in assets, selected BSG Financial Group as its partner provider because of the company’s extensive history with and knowledge of managing discretionary overdrafts. “We were looking for a high-quality, comprehensive solution,” said Craig Lewis, Executive Vice President and Cashier at Rio Bank. “One with a fully-tested ‘play book’ that would guide us to quickly and correctly introduce this completely new platform to our valued customers and bank staff.”

The overdraft service encompasses NSF checks as well as ATM and one-time debit card transactions for those customers who opt-in, thereby providing short-term liquidity to purchase necessities when they are short on funds.

Lewis explained that the bank also selected the CourtesyConnect/CourtesyLimit software because of its ability to assign overdraft limits on a daily basis. These dynamic limits, which are determined based on a myriad of customer data points, align with a customer’s ability to repay the overdraft and corresponding fees, thereby helping the bank manage its charge-off risk and better serve its customers.

“Finding a partner that is an expert in compliance was a mandatory requirement in our partner search,” said Lewis. “BSG Financial Group client banks have an excellent track record with regulatory examinations,” said Lewis. “We were impressed with the company’s knowledge in this area, especially regarding Reg E opt-ins, as well as its willingness to provide ongoing guidance to clients long after implementation.” The bank is also looking to the discretionary overdraft service to help improve its non-interest income.

BSG Financial Group provides comprehensive program training for bank personnel, as well as a detailed set of best practices to ensure compliance with all federal guidelines regarding overdraft management. Rio Bank plans to introduce the discretionary overdraft service to customers near the end of the first quarter of 2018.

About Rio Bank
Rio Bank opened its doors for business in February of 1985. It began as a retail oriented bank primarily catering to consumers for both deposit and loan business. In late April 1999, Ford Sasser, President and CEO, came to the bank and brought significant changes which resulted in Rio Bank now being a more commercial oriented bank. In 2002, the bank opened two new banking centers, bringing significant growth in its total assets.

Rio Bank is located in communities along the Mexican border in deep South Texas. Many of the bank's customers are from Mexico. The McAllen, Mission, Edinburg Metropolitan Statistical Area (MSA) is one of the fastest growing MSA in the United States, and the Brownsville economy is also fast growing.

About BSG Financial Group
Louisville, Ky.-based BSG Financial Group is a group of independently organized companies that provides revenue-enhancement and compliance solutions for financial institutions nationwide. BSG Financial Group has been a provider of innovative overdraft programs since 1999, including the industry's first cloud-based overdraft management solution, Courtesy Connect®/Courtesy Limit™. The company's additional revenue-enhancing solutions include: Fee-Based Packaged Checking Accounts; Digital Lending Solutions; Vendor Management; Account Acquisition Strategies; Social Media Management; and CD Pricing and Selling Strategies.

BSG Financial Group includes the following companies: CourtesyCloud Management Solutions, LLC; BSG Financial, LLC; and IQ Development, LLC. For more information about the company, visit

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Michele Rehm

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