We use a hands-on, holistic approach when our clients seek our assistance in examining all of the elements and aspects of the Call Center. We uncouple the ‘thousand moving parts’ of the Contact Center...
TORONTO (PRWEB) April 04, 2018
Today, CX and Contact Center consultancy, The Taylor Reach Group, Inc. (TRG), announced they are administering a Contact Center Audit for one of the world’s leading digital data collection companies. The consultancy will conduct an essential health check of the market research firm’s network of Contact Centers.
“We use a hands-on, holistic approach when our clients seek our assistance in examining all of the elements and aspects of the Call Center. We uncouple the ‘thousand moving parts’ of the Contact Center and identify every element that is linked to or impacting on the operational effectiveness and efficiency of the Contact Centers.” said CEO and Chief Chaos Officer of TRG, Colin Taylor.
Leveraging a proprietary People, Process, Technology and Methodology approach, combined with best practice benchmarking, the Audit process road-maps Contact Centers to a future state of success through a detailed assessment of all aspects of current Contact Center operations.
“Contact Centers operate with a complex set of interconnected elements, sometimes in subtle but critical ways,” said Taylor. “While Call Centers across many industries share many of the same tools, processes, and functions, each Center and customer operation is unique. That’s why we don’t use a cookie cutter approach at Taylor Reach, but rather, tailored solutions specific to our clients’ needs.”
The Audit starts with benchmarking the Contact Center against 2500+ other Contact Centers to best-practice organizations. This is combined with on-site analysis and stakeholder interviews to gain a thorough understanding of operations in order to establish a prescriptive approach for change improvements within the Centers.
About The Taylor Reach Group, Inc.,
Taylor Reach Group is a globally recognized Contact Center and Customer Experience consulting firm specializing in sourcing strategies, customer experience, customer service/support, and Contact Center assessments. Established in 2003, the consultancy aligns proprietary approaches specific to clients’ organizational goals and objectives. TRG’s vendor agnostic team has a deep understanding of all aspects of Contact Center operations, as each consultant possesses a minimum of 20 years of hands-on Call Center operational management experience. To learn more, visit thetaylorreachgroup.com
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