EMA to Host Webinar on IT Service Management (ITSM)

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Webinar will examine how service management teams can help to improve and empower both IT and business performance

Enterprise Management Associates (EMA), a leading IT and data management research and consulting firm, today announced it will host a webinar titled “Automating Service Management: Decision Making for the Digital Age,” featuring Dennis Drogseth, vice president of research at EMA, and Roy Ritthaler, vice president of product marketing at Micro Focus.

Leveraging extensive EMA research, this webinar will dig deeply into the intersections of automation, self-service, social IT and analytics to see how these technologies can interact to transform not only ITSM teams but also end-user and broader IT productivity. In doing so, ITSM teams can become hubs of innovation, helping to improve and empower both IT and business performance.

During this webinar, Drogseth and Ritthaler will discuss how this type of transformation is possible, as well as:

  • How ITSM teams are evolving both organizationally and in terms expanding IT initiatives
  • How strategic priorities in service management changed over the last four years and what remain as the greatest challenges
  • How ITSM teams are beginning to adopt automation, self-service, social IT, analytics and AI and the benefits once these technologies are adopted
  • How these technology areas are combined to support superior business and IT performance

The webinar is Tuesday, April 17 at 1:00 p.m. Eastern. Those who wish to attend can register at: http://info.enterprisemanagement.com/automating-service-management-webinar-pr

About Enterprise Management Associates (EMA)
Founded in 1996, EMA is a leading industry analyst firm that specializes in providing deep insight across the full spectrum of IT and data management technologies. EMA analysts leverage a unique combination of practical experience, insight into industry best practices, and in-depth knowledge of current and planned vendor solutions to help clients achieve their goals. Learn more about EMA research, analysis, and consulting services for enterprise line of business users, IT professionals and IT vendors at http://www.enterprisemanagement.com.

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Raleigh Gould
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