VIPdesk Connect Wins Nominations for Best Outsourcing Provider and Best Contact Center Manager from ICMI

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Innovative Customer Care Provider for Customer Centric Brands wins prestigious nominations for ICMI’s 2018 Global Contact Center Awards

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VIPdesk Connect, a U.S.-based provider of exclusive outsourced customer care operations for luxury brands, has been nominated by ICMI for Best Outsourcing Provider and Best Contact Center Manager. VIPdesk Connect has frequently received awards from respected organizations including Stevie, CSEA, and the Chamber of Commerce for its uncompromised customer experience and focus on culture. With nominations in two prestigious ICMI categories, VIPdesk Connect achieves another milestone.

The ICMI Global Contact Center Awards Program is the most comprehensive awards program dedicated to the international customer management industry. Judged by independent industry executives, the awards program is designed to honor and recognize the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments. For over 12 years, ICMI has organized and managed this exclusive awards program.

“We are honored to receive nominations in two prestigious and highly sought-after categories,” says Sally Hurley, CEO of VIPdesk Connect. “This is wonderful recognition for our entire team who strive each day to deliver amazing service our clients. We’re very proud of our focus on culture and we are especially proud for our team member Melissa Headrick’s nomination for Best Contact Center Manager. Melissa has been with VIPdesk for 11 years and oversees several successful key client programs. We couldn’t be happier for her and are grateful that she is a part of our team.”

Meet the VIPdesk Connect team at ICMI’s Contact Center Expo in Orlando for the award celebration on Tuesday, May 22nd.

About VIPdesk Connect
VIPdesk Connect, Inc., a U.S.-based provider of outsourced customer care operations, utilizes a team of Brand Ambassadors (customer service professionals) located in over 27 states to provide the most elevated customer experiences for luxury and truly customer centric brands. VIPdesk helps brands transform their customer experience, by providing tailor-made solutions that dramatically improves customer satisfaction. Our team members not only excel in delivering superior customer service, but also are passionate ambassadors of the brands they serve. VIPdesk Connect leverages innovative technology solutions and supports all customer service channels (phone, email, chat, text and social media).

To find out more about VIPdesk Connect visit, Twitter and Instagram @VIPdeskConnect, or

About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals—from frontline agents to executives—who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is a part of UBM plc. Please visit for the latest news and information about UBM.

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Erika Blanchard

Othmar Mueller Von Blumencron
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