SuccessHACKER Announces New Customer Success Competency Model

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Guide defines key disciplines and skills needed for Customer Success professionals and organizations to thrive.

SuccessCOACHING Customer Success Competency Model

If you want to know whether your team has the skills necessary to perform at a world-class level, the CSCM provides a way to assess your team and determine where you need to invest to improve.

SuccessHACKER, the leading Customer Success Training and Consulting company, just announced the release of its comprehensive Customer Success Competency Model (CSCM). With the model, SuccessHACKER’s thought leaders have codified what it takes to be a competent Customer Success professional in today’s competitive marketplace.

“The CSCM provides a much needed roadmap for the development of Customer Success professionals,” said Todd Eby, CEO and co-founder of SuccessHACKER. “As we built out the model, we wanted to answer the question of what knowledge and skills CSMs and Customer Success Leaders need to be successful at every level of the organization and throughout their career.”

In the CSCM, SuccessHACKER takes a deep dive into the five disciplines required for Customer Success: emotional intelligence, people and teamwork, entrepreneurship and strategy, behaviors and drive.

“If you want to know whether your team has the skills necessary to perform at a world-class level, the CSCM provides you with a way to assess your team and determine where you need to invest to improve your team’s capabilities.” Eby said.

Customer Success hiring is on the rise, with LinkedIn ranking “Customer Success Manager” as the number-three job on its list of 2018 Most Promising Jobs. Yet, many organizations and leaders don’t have a concrete understanding of the professional development requirements that can help their Customer Success team members to be effective.

“Our goal with the CSCM is to provide Customer Success professionals with a resource that clarifies the foundational knowledge and skills that CSMs and Leaders alike need to excel in their day-to-day roles,” Eby said.

The full guide is available for download at https://successcoaching.co/customer-success-competency-model, together with training curricula, coaching services, and one-on-one consultations with Customer Success experts.

The team from SuccessHACKER will be sharing insights from the model with other industry pioneers and Customer Success professionals at the Gainsight Pulse 2018 conference on April 10-11, 2018 in San Mateo, California.

About SuccessHACKER

SuccessHACKER is a Customer Success management consultancy that helps high growth technology companies increase customer lifetime value, lower customer acquisition costs and improve customer satisfaction by providing specialized consulting, recruiting and training services. Founded in 2016, with offices in San Francisco and Atlanta, SuccessHACKER also provides services for Customer Success leaders and individual practitioners, including a free online community (customersuccess.community) and an industry-first Customer Success Training program for Customer Success Managers (successcoaching.co).
For more information, visit successhacker.co or connect with SuccessHACKER on Twitter (@Success_Hacker), LinkedIn (linkedin.com/company/SuccessHacker), and Facebook (facebook.com/thesuccesshacker).

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James Scott
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