Panama City Begins Cityworks Software Implementation with Woolpert

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The software suite includes an online portal to support citizen engagement.

With these changes, we expect to see efficiencies in communication, workflows and faster turnaround for citizen requests, just to name a few.

The city of Panama City has hired Woolpert to implement its Cityworks software solution, which will promote internal and external communications and efficiencies.

The Utilities Department currently uses the Cityworks software. Extending and implementing the program to the Public Works and Code Enforcement Departments also will allow city staff to work more efficiently in the same program rather than multiple programs.

This suite of software services also will feature an online service request portal to encourage and facilitate citizen engagement, which will allow the city to more quickly address issues throughout the community. Woolpert Program Director Steve Schwabe said the citizen portal will provide another avenue for citizens to communicate with service providers.

“Within a single system like Cityworks, the city can take in city permit request for water meters or water and sewer taps, etc., and convert them into active work orders for the Utilities Department,” Schwabe said.

“We are excited to see the changes this new software platform will bring to the city,” Interim City Manager Jared Jones said. “With these changes, we expect to see efficiencies in communication, workflows and faster turnaround for citizen requests, just to name a few."

Schwabe lauded Panama City for its big-picture management perspective.

“It’s impressive for a relatively small city to have such a mature vision of how an integrated work management and permitting and land management system can benefit its constituents. It’s all about better communication and more efficient processes,” Schwabe said. “Applying this kind of off-the-shelf functionality sets a standard for cities of all sizes who want to improve their communication and streamline their permitting, code enforcement and asset management operations.”

Implementation of the software is expected to take about a year and a half.

About Woolpert
Woolpert is the fastest growing architecture, engineering and geospatial (AEG) firm in the country, delivering value to clients in all 50 states and around the world by strategically blending engineering excellence with leading-edge technology and geospatial applications. With a dynamic R&D department, Woolpert works with inventive business partners such as Google and Esri; operates a fleet of planes, sensors and unmanned aircraft systems (UAS); and continually pushes industry boundaries by working with advanced water technologies, asset management, building information modeling (BIM) and sustainable design. Woolpert’s mission is to help its clients progress and become more progressive. For over 100 years and with 25 offices across the U.S., Woolpert serves federal, state and local governments; private and public companies and universities; energy and transportation departments; and the U.S. Armed Forces. For more information, visit or call 937-531-1258.

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Jill Kelley
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