Nu Echo Announces Bronze Sponsorship of Genesys CX18

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A second year as sponsor, with an exciting new vision of Conversational Innovation

Nu Echo is one of our key Canadian partners, offering Genesys PureEngage professional services and solutions. They deliver simple and robust CX projects for enterprise organizations with the most complex requirements.

Nu Echo, customer experience solutions provider excelling in conversational innovation, today announced its bronze sponsorship of Genesys CX18, the industry’s premier customer experience event, which will take place May 1-4 in Nashville, Tennessee. This is the second year in a row that Nu Echo will be attending the leading CX event as a bronze sponsor.

CX18 will mark the official North American launch of Ci Assist, Nu Echo’s custom intelligent assistant solution offering. With over fifteen years of experience in speech recognition, natural language and conversational UI/UX, Nu Echo has positioned itself as a leader in emerging artificial intelligence (AI) and machine learning technologies. Ci Assist solutions provide a more efficient way to communicate with clients, delivering the highest quality customer service through chat. What makes it different from other chatbots on the market?

Four main features make Ci Assist solutions unique:

1) Offer clients the ability to conduct transactions through chat, such as pay a bill or make a purchase.
2) In the event that the virtual intelligent assistant cannot effectively respond to given client requests, it will hand-off the full conversation to live agents for efficient issue resolution.
3) The ability for true mixed-initiative dialog – more than simple directed dialog, our solutions answer and interact more efficiently to natural language requests.
4) With authentication, the Ci Assist solution allows for highly personalized client experience.

As an early adopter of Kate™, the personification of Genesys AI, machine learning and real-time analytics, Nu Echo has been exploring its potential. Ci Assist solutions can run with Kate as an integral part of the solution as well as in conjunction with other widely used bot frameworks and NLUs (IBM Watson, Google Dialogflow, Amazon Alexa, etc.). To push Ci Assist solutions to the highest performance, they integrate a proprietary dialog manager created by the Nu Echo Innovations Lab. Enterprise organizations looking to achieve increased levels of operational efficiency and client loyalty will not want to miss Nu Echo at the CX18 event.

During CX18, Genesys brings together the leading minds and technologies responsible for advancing the customer experience industry today. Nu Echo’s launch perfectly aligns with the Genesys track at CX18 dedicated to “optimizing your customer experience in alignment with the latest market trends and innovations.”

“Nu Echo is one of our key Canadian partners, offering Genesys PureEngage professional services and solutions. They deliver simple and robust CX projects for enterprise organizations with the most complex requirements. Nu Echo differentiates through investments in R&D and innovation incorporating machine learning, natural language and integrated intelligent assistants,” stated Jo-Anne Finney, vice president of sales at Genesys. “As the global leader in customer experience technology, Genesys prides itself in building the very best ecosystem of partners, like Nu Echo.”

CX18 is the annual conference that gathers together the strongest ecosystem of solutions, customers, partners and technology pushing the boundaries and future of CX to provide the human touch in a digital world. Attendees will explore topics such as digital transformation, cloud customer experiences, customer journey management, hyper-personalization, predictive analytics, virtual reality and more. Register now for CX18— four days to invest in learning, connecting and sharing all things related to customer experience. Follow the excitement on popular social networks and stay connected with the hashtag #CX18.

“As a leading Canadian Genesys professional services partner, Nu Echo can be found at every Genesys event from CX18 to G-Summits, Devcons and direct partner events that we develop and launch together. These events, conferences and seminars keep us in tune with the pulse of the market and allow us to align with the latest trends,” stated Mr. Daniel Paradis, VP Business Development, Nu Echo. “The CX event is always a great reason to get together with some of our major accounts and network with new prospective clients. This year is even more exciting since we will have our Conversation Innovation practice to share along with our Ci Assist Solution.”

If you are interested in meeting for a 1:1 meeting with Nu Echo while you are at the CX18 event, or if you would like to have a demo of the new Ci Assist solution, contact marketing(at)nuecho(dot)com. Nu Echo is already actively setting up meetings and white boarding sessions with organizations interested in learning more about integrated intelligent assistants and how they are included as part of an overall digital strategy. This is a new trend in service delivery and companies who are looking to stay ahead of the game can easily start benefiting from operational efficiencies today thanks to integrated AI technologies.

As thought leaders in the domain of conversational innovation, and if this is a topic you are diligently following, you may be interested in checking out CXInnovations (, a dedicated blog populated with articles written by Nu Echo’s researchers, inventors and developers.

Nu Echo / The Conversational Innovation Company

As client experience solution providers we optimize customer experience by providing our clients simple yet robust solutions to the most complex system requirements. We enable the most efficient client conversations by connecting the CCC with other digital channels, IT systems and solutions allowing for a 360 view of the client. Nu Echo’s experience and expertise lies in speech recognition, natural language and machine learning which has given us an advantage with the latest trends in AI, intelligent virtual assistants and chatbots. We can help you have more meaningful conversations with your clients that will ultimately build loyalty and ensure operational efficiency. For more information visit:, and to learn more about various trending industry insights visit:

Media/press contact:
Stephanie Quinn, Director Marketing, Nu Echo
squinn(at)nuecho(dot)com, Tel.: 514-861-3246 x.4256, mobile: 438-397-4438

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Stephanie Quinn
Nu Echo
+1 (514) 861-3246 Ext: 4256
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