Call Center Leader and Innovator, Lead Tag, Celebrates 3 Years

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The Dallas company has achieved success by helping its employees on and off the job.

“If you are here to raid our talent pool, then welcome!” This is not your typical opening line on most company websites, but Lead Tag is not your typical company. While it’s a counterculture view, Lead Tag’s mission is to secure future jobs for its best employees in an effort to help them attain a better life for themselves and their families.

Created three years ago as an in-house call center, Lead Tag has become an industry innovator by empowering its employees beyond the workplace. The vision of Lead Tag is not just focused on quotas and metrics, but also partnering with its employees to pursue personal growth and advancement.

Lead Tag is an evolution that was initially created with 3 recent high school graduates as a support team for Call Box, a technology company based in Dallas. The first Lead Tag employees were performing basic, back-end work for the company, but it quickly became obvious that these individuals had a higher aptitude for more complex work and a desire to take on more challenges. Despite not having a college degree, nor a large amount of meaningful work experience, these agents were hungry to learn and eager to expand their professional careers.

Lead Tag continued hiring similar agents, and as a result, expanded its scope of work and responsibilities. After Lead Tag’s first few years, the mission became clear: partner with inexperienced or perhaps underprivileged members in our community, attach them to meaningful projects that look good on a resume, and support them along the way.

Today, Lead Tag provides opportunities to ambitious individuals that may not have office experience, developing these employees through a structured professional development and leadership training program, eventually launching them into a full-time position elsewhere.

“We partner with inexperienced members of the community and work closely alongside them to develop their skills in communication, technology and professional networking,” said Dan Hutchins, Lead Tag Director. “Our success is built around the driven individuals who show up every day looking to grow their professional opportunities.”

Hutchins has developed a professional development program with incentives and rewards as an individual moves through the growth plan. The development program focuses on preparing these agents for full-time positions at other companies by offering resume building, interview practice, LinkedIn page establishment, professional writing and the navigation of working in an office atmosphere. The ideal Lead Tag agent will walk away from his or her Lead Tag tenure with an impressive resume and the skills required to succeed in the modern workforce

Take Alex Martinez as an example. When Martinez was granted his DACA (Deferred Action for Child Arrivals) work permit, he was eager to gain relevant business experience while completing his Associate’s degree. Lead Tag was a great fit for Martinez, providing valuable, hands-on office experience. His ability to adapt and his willingness to attack challenges helped him grow with the company, and was quickly promoted to a full-time position with Lead Tag’s parent company, Call Box. “Curiosity is the key. Ask questions, don’t be afraid, work hard and be the leader at everything you do,” Martinez said.

Persisting through years of achievements, failures and many success stories, Lead Tag has matured into an organization that provides excellent call center services while simultaneously empowering its employees to achieve their individual career goals.

“It’s so exciting and gratifying when one of our amazing Lead Tag employees launches their career. These are some of the most talented and hard working people I have ever worked with. They just needed a chance to prove it.” explained Patrick Elverum, COO of Call Box.

Visit http://leadtag.com/ to learn more about how you can partner with Lead Tag.

About Lead Tag

Lead Tag is a full-service call center providing high-level customer service for clients focused on “Owning The Phone.” Whether it’s tackling large call volume, making follow-up calls, booking appointments, handling support tasks, or categorizing leads, Lead Tag excels at customer service support.

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Dan Hutchins
Lead Tag
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Lead Tag

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