“At Seacoast, we understand that maintaining Client satisfaction requires prompt attention to any reported issues. Our new automated Client Issue email notifications close the gap between issue notification and resolution,” explained John Herring, President and CEO.
PORTSMOUTH, NH (PRWEB) April 24, 2018
Seacoast is proud to announce the addition of automatic email notifications to their Client Issue Tracking Module for SurroundLabTM. With Client Issue Tracking, laboratories can easily create, track and resolve reported client issues. The addition of automatic email notifications decreases the time lag that may occur between issue creation and lab review/resolution. This quicker turn-around time can enhance client’s satisfaction with the lab’s responsiveness to their issues. Coupled with automated report scheduling for managerial oversight, client issues can be easily assigned and monitored to ensure timely resolution.
“At Seacoast, we understand that maintaining client satisfaction requires prompt attention to any reported issues. With our new automated Client Issue email notifications, the staff responsible for resolving a particular issue can be immediately notified, closing the gap between issue creation and resolution,” explained John Herring, President and CEO.
Since 1986 Seacoast Laboratory Data Systems has been providing quality customizable software solutions and services to commercial and hospital outreach laboratories nationwide. Seacoast offers the industry leading SurroundLabTM suite of high throughput clinical and financial products, custom application development, and application enhancement. By focusing our efforts entirely on commercial and outreach laboratories, we understand the unique problems and demands faced by our clients and provide the products and services critical to meeting these challenges head-on. Please visit us at http://www.sldsi.com