PatientPay and The Echo Group Partner to Add Paperless Billing and Payment Capabilities for Behavioral Health Clients

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Leading Revenue Cycle Management provider integrates PatientPay to help behavior health specialists better manage growing patient balances

By working with PatientPay we’re able to help our behavior health medical groups reduce their accounts receivables and better manage their patient experience,” said Chris Allen, The Echo Group, Director of Sales and Marketing. “This is particularly important as high deductible health plans grow.

The Echo Group has partnered with PatientPay to deliver simple and secure billing, and online patient payment solutions. Echo’s clients will be able to use an integrated PatientPay solution to help patients better manage their financial healthcare obligations.

The integrated solution helps employees automate patient billings once they have collected the patient’s email address or mobile number. PatientPay handles all aspects of patient balances including billing, capturing payments, and providing a standard ERA that automatically posts and reconciles just like any insurance payment. All of this is made possible via the seamless technology integration between PatientPay and The Echo Group.

“By working with PatientPay we’re able to help our behavioral health agencies reduce their accounts receivables and better manage their patient experience,” said Matt Caggiano, The Echo Group, Chief Executive Officer. “This is particularly important as patient responsibility becomes more prevalent in Medicaid.”

Recent research conducted by the United States Postal Service and Citibank determined that a growing majority of Americans prefer to get their bills online as the days of consumers who pile up paper bills to pay them once or twice a month by writing out checks fades. Related research shows an additional consequence for healthcare providers using paper bills because they’re often difficult to understand and consumers don’t pay until a satisfactory explanation is provided.

PatientPay reduces the costly and complicated paper-based billing method used by the overwhelming majority of behavioral healthcare providers, drives down the expense and drives up the productivity associated with this activity by up to 50%. Since PatientPay reduces the time to payment in half, healthcare professionals realize improved cash flow and reduced accounts receivables. In addition, PatientPay is a service that is offered to their patients free of charge.

“The Echo Group is an intensely service-oriented company, committed to making a real difference by bringing electronic solutions to its customers,” said Tom Furr, CEO of PatientPay. “We are pleased and proud to bring the PatientPay advantages and benefits to their behavioral health customers looking for online billing and patient payment solutions.”

About The Echo Group

The Echo Group develops enterprise software applications designed specifically for and used by hundreds of behavioral health organizations nationwide. Echo offers a suite of applications for electronic health records, government reporting and compliance, clinical and financial decision support, and medical/government billing functions, as well as software for managed care organizations which can be deployed as self-hosted or Software as a Service (SaaS). Echo also offers Revenue Cycle Management services, Information Technology support, and Fiscal and Clinical Process Workflow Analysis.

Privately held since 1980, The Echo Group is headquartered in Conway, New Hampshire with additional offices in North Carolina, Ohio, and California. For more information contact The Echo Group at 800.635.8209, or online at

About PatientPay

PatientPay is the leading end-to-end patient payment solution focused on the complex financial challenges facing specialty healthcare. PatientPay partners with specialty care medical groups and revenue cycle management (RCM) companies to capture patient payments during every step of care. Consumers are becoming the largest buyer of healthcare in the United States, so specialty services such as labs, radiology and anesthesiology rely on PatientPay to get paid more, faster and drive down the cost to collect. PatientPay drives a dramatic increase in patient payments through statements that align with patient Explanation of Benefits (EOB), flexible payment options, custom communications and a natural workflow for the billing staff. To learn more, go to or call 888.730.9374.

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PatientPay and the PatientPay logo are registered trademarks or service marks of PatientPay. Other marks belong to their respective owners.

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Michelle Murray
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