Meet the AI performance manager changing the automotive game

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Car Wars’ Cari is helping agents sell more cars with her newest features: CRM lead assignment, daily agent stat reporting, talktime analysis, foreign language translation and gender performance stats.

In fall of 2017, Car Wars unveiled Cari, the artificial intelligence (AI) agent for your dealership. Who is she, you might ask? Well she might possibly be the best employee you could hire. Her skill set has evolved to the next step in CRISP, with her latest speciality that focuses on agents’ booking performance on the phone. Cari Set provides the valuable feedback that agents need and managers can trust.

Without further adieu, introducing Cari Set. With Cari Set, agents receive constant and immediate feedback while managers gain time back in their day and the necessary tools to pursue their hottest leads -- resulting in more booked appointments and sold cars.

Cari Set provides new insights into phone performance by using machine learning to constantly grow smarter and help dealers optimize phone performance. By analyzing hundreds of data points on every sales call, Cari determines who handled the call, assesses the agent’s booking rate in relation to the caller’s gender, and calculates the agent’s listen versus talk time.

With Cari Set, agents know exactly where they can improve based on measurable and actionable data. Cari starts each agent’s day with the report of his or her previous day’s phone performance. Daily reporting provides agents a feedback loop and insight into easy adjustments for their selling approach to book more appointments. Phone performance is kept at the top of the mind all day with Cari rotating phone performance stats, CRISP reporting and daily progress toward the dealership’s goals on the store’s TV screen.

Cari Set drives staff accountability by automatically claiming calls with voice recognition. By distinguishing variations in voice patterns, she eliminates phone code dependency and claims the call based on the agent’s unique speech melody.

Cari’s deep insight into every opportunity equips managers with the tools to save mishandled leads and prevents good leads from falling off their radar. She keeps the CRM organized by ensuring every sales call gets upped and assigned in CRM – linking the call to a prospect or creating one, assigning it and indicating a source.

Regardless of the language, Cari provides easily digestible recaps of the call’s most important details, such as why the customer called, the vehicle discussed and whether an appointment or price was discussed. The recap feature makes it easy to quickly understand exactly what happened on each sales call so they can prioritize calling efforts.

“Time is valuable and dealers are busy. We get it,” said Mike Haeg, Vice President of Automotive at Car Wars, “However, we know the phone remains the quickest and easiest ways for dealers to improve their bottom line when managed well. Our goal is to provide a simple and valuable solution that helps dealerships sell smarter -- and with the major benefit of machine learning -- Cari can intelligently process vast amount of data faster and more accurately than a human ever could.”

Features of Cari Set include:

  • call recaps
  • CRM lead assignment
  • voice recognition
  • daily agent stats
  • gender performance stats
  • talk time analysis
  • foreign language translation

The use of and dependence on AI in the automotive sector is only continuing to grow. The automotive industry will be changing as AI technology improves. The technology is accessible and the time to start exploring its capabilities is now.

About Car Wars

Car Wars' trained human reviewers listen to and categorize every inbound and outbound call at the dealership. This data provides managers insight into how every call is handled, alerts them when an opportunity needs attention, and actively improves phone performance in sales and service.

Car Wars uses competition and transparent accountability to create a high-powered phone culture that converts more phone calls into booked appointments.

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Mike Haeg
Car Wars
+1 (214) 613-1170
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