ISI Telemanagement Solutions Receives EU- Certification

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ISI Telemanagement Solutions (ISI) announced today that we have been certified compliant by the European Union and the US Department of Commerce under EU-US Privacy Shield Program.

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ISI Telemanagement is now certified under the EU-US Privacy Shield Framework

ISI Telemanagement Solutions (ISI) announced today that we have been certified compliant by the European Union and the US Department of Commerce under EU-US Privacy Shield Program.

Designed by the U.S. Department of Commerce and European Commission, the EU-U.S. Privacy Shield Framework reflects the new requirements for foreign exchanges of personal data for commercial purposes after the European Court of Justice deemed the former Safe Harbor framework invalid in October 2015. The new arrangement includes stronger data protection obligations for companies receiving personal data from the EU, safeguards on U.S. government access to data, effective protection and redress for individuals, and annual joint review to monitor the implementation.

“ISI Telemanagement is now certified under the EU-US Privacy Shield Framework,” said Laura Huska, ISI’s Director of Privacy and Information Security. “In today’s environment, information privacy and security are of paramount importance to our customers. As a custodian of our customers’ data, we take privacy and security very seriously. Privacy Shield, combined with our HIPAA and SSAE 16 Type II certifications provides our customers with assurance that their data will remain private and secure.”

The EU-U.S. Privacy Shield requires:

  • Added security obligation on companies handling data
  • Safeguards and transparency in relation to government data access
  • Increased protection of European individual rights
  • Annual review mechanism

A copy of ISI’s Privacy Policy may be found at here. For more information about Privacy Shield, see the US Department of Commerce website at https://www.privacyshield.gov.

About ISI Telemanagement Solutions:
ISI Telemanagement Solutions provides quality Unified Communications management solutions that solve business needs of companies seeking to measure, analyze and optimize usage, content, expenses, and people. Using a consultative approach, ISI helps its clients choose and implement Unified Communications management solutions that achieve their desired business outcomes through UC Reporting & Traffic Analytics, Collaboration Recording, Speech Analytics, Workforce Management, Telecom Audits, and Telecom Expense Management

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Valerie Zabriskie
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