TCN Wins 2018 Utah Best of State Award as “Best Computer and Software Provider”

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TCN was acknowledged for its advanced contact center technology platform and long-standing contributions for the local community

TCN, Inc., a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced today that it won Utah Best of State Award as the “Best Computer and Software Provider” in the Science and Technology category. This achievement recognizes TCN’s technology innovation for its advanced, cloud-based, omnichannel contact center technology platform, Platform 3.0, and honors its contributions to improving the local community by providing employment and educational opportunities.

For the last decade, the Best of State Awards have recognized outstanding individuals, organizations and businesses who have excelled in their respective industries. Winners have exemplified overall excellence, superiority and quality in their products, services and/or performance. Each winner has showcased an innovative approach to the market and to bettering the state of Utah.

“We are honored to be recognized as the best computer and software provider for the state of Utah,” said Terrel Bird, CEO and co-founder of TCN. “TCN was conceived and founded in Utah and has since grown and evolved into a leading provider of inbound, outbound, blended and omnichannel contact center solutions for businesses around the world. We are also dedicated and passionate about supporting our employees and the community we operate and thrive within.”

TCN’s flagship product, Platform 3.0, is a cost-effective, advanced cloud-based contact center suite that has been used by enterprises, contact centers, collection agencies and small businesses around the world. The platform provides industry-leading contact center features such as predictive dialer, IVR, speech analytics, call recording and business intelligence. Most recently, TCN added several omnichannel features, including email campaigns, SMS texting feature (AgentSMS) and direct-to-voicemail feature (VocalDirect). Its “always-on,” “pay-as-you-go” cloud-based delivery model gives companies of all sizes the ability to scale and adjust to evolving business needs.

In addition to developing innovative technology, TCN was honored for its service to the local, St. George community through volunteerism, charitable donations, company culture, as well as employment and educational opportunities. TCN provides benefits to all of its employees, including flexible work schedules and annual paid time off to volunteer. TCN executives teach free classes at Dixie State University and routinely host community events such as informational luncheons, coding camps and mini job fairs, with the intention of providing local, entry-level jobs to graduates interested in engineering, IT, marketing and business. In 2018, TCN moved its headquarters to downtown St. George and plans to double its local workforce in the near future.

To inquire and/or apply for employment opportunities at TCN, contact careers(at)tcnp3(dot)com.

For a full list of award winners, visit http://www.bestofstate.org.

About TCN
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcnp3.com or follow on Twitter @tcn.

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Michiko Morales

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