V-Spark enables Genesys contact center customers to transcribe 100 percent of their call center audio and quickly search and identify critical insights related to agent performance, call drivers and customer experience.
PITTSBURGH (PRWEB) April 25, 2018
Voci Technologies, the leading provider of enterprise speech-to-text transcription, today announced it will demonstrate its V-Spark technology solutions at CX18, the industry’s premier customer experience event. CX18, taking place in Nashville, Tennessee from May 1-4, is presented by Genesys®, the global leader in omnichannel customer experience and contact center solutions.
As an App Foundry sponsor, Voci will exhibit in the Partner Pavilion at booth #10. It will demonstrate how its solution combines with the Genesys Customer Experience Platform to help businesses gain actionable insights from recorded voice to improve customer experience and call center efficiency. Voci, a Carnegie Mellon University spin-out, employs artificial intelligence (AI) and deep learning algorithms to deliver highly accurate transcriptions, as well as insights related to gender, sentiment, emotion, and speaker biometrics.
Michael Smocer, CRO of Voci Technologies stated, “The initial market reaction to the partnership between Voci and Genesys has been very positive. V-Spark enables Genesys contact center customers to transcribe 100 percent of their call center audio and quickly search and identify critical insights related to agent performance, call drivers and customer experience. Early customers represent a cross-section of company sizes, languages, and industry verticals including banking, healthcare, travel & leisure, and a food production company based in Mexico. We look forward to demonstrating the ease with which V-Spark can deliver actionable insights from recorded voice at CX18.”
“We are proud to have our App Foundry partners contribute to an exciting agenda at CX18, focused on helping organizations harness technologies that enable a highly responsive, predictive and fully contextual customer experience,” said Jim Kraeutler, Vice President of the Innovation Group at Genesys. “It’s exciting to see App Foundry partners like Voci Technologies leveraging the Genesys Customer Experience Platform in creative ways to enable consumers to connect with businesses when and how they need to, and on their terms.”
The Voci integration for PureCloud is now available on the Genesys® AppFoundry, a dedicated customer experience marketplace. The AppFoundry connects businesses to the industry’s highest caliber of cloud and on-premises customer experience solutions in one comprehensive marketplace.
CX18 is the annual conference that gathers together the strongest ecosystem of solutions, customers, partners and technologies that are pushing the boundaries and future of CX to provide the human touch in a digital world. Attendees will explore topics such as digital transformation, cloud customer experiences, customer journey management, hyper-personalization, predictive analytics, virtual reality and more.
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About Voci Technologies
Voci Technologies provides the market leading enterprise speech-to-text platform for businesses seeking to improve customer experience, optimize contact center efficiency, manage risk due to fraud and compliance violations, and improve sales effectiveness. Spun-out of Carnegie Mellon University, Voci employs AI and deep learning algorithms to deliver highly accurate transcriptions, as well as insights related to gender, sentiment, emotion, and speaker biometrics either in batch or real-time. Focusing on enterprise speech analytics solutions, Voci offers the fastest, most accurate and complete enterprise transcription platform built on an open architecture for ease of implementation and integration. Additional information about Voci can be found at http://www.vocitec.com.