AetherPal Launches Remote Support with Citrix XenMobile® to Enhance the Support Experience for Enterprise-Connected iPhones and iPads
South Plainfield, NJ (PRWEB) May 01, 2018 -- AetherPal is collaborating with Citrix to deliver the AetherPal Remote Support solution integrated within the Citrix XenMobile® Unified Endpoint Management (UEM) platform. Remote Support allows an IT help desk agent to remotely connect to mobile devices to troubleshoot and resolve end user application, device, and network issues.
The newly integrated AetherPal Remote Support solution will allow Citrix customers to configure and deploy Remote Support as a managed application to end users for one-click enrollment to launch a remote session. IT can then view the screen of end-user iOS devices to provide real-time support for business applications and devices.
With enterprises accelerating the adoption and deployment of mobile applications and cloud services, Remote Support has become a strategic capability within a modern management platform. Financial services, insurance, healthcare and other industries have transformed their businesses on mobile to improve the customer experience, enhance service delivery, drive revenue growth and reduce operational costs.
“Citrix provides customers with best-in-class unified endpoint management system for a secure digital workspace. This solution allows businesses to deliver an enhanced experience and increase workforce productivity” said Sameer Mehta, Senior Director of Product Management at Citrix. “By integrating XenMobile UEM into AetherPal’s Remote Support solution customers can securely and remotely manage and support applications and devices.”
“With today’s workforce, customers are mobilizing their business processes and workflows with enterprise applications and devices to secure productivity and efficiency gains while reducing costs” said Daniel Deeney, CEO, AetherPal. “Our integration with Citrix provides customers with a seamless Remote Support experience within XenMobile to drive a real-time support model for faster application support including set-up, configuration and end user training.”
To learn more, visit the AetherPal YouTube channel to view a video demo of the new integration: https://youtu.be/5iIqI0d9WbU or visit the XenMobile area at Citrix Synergy for a live demo.
About AetherPal
AetherPal helps enterprises drive app adoption and usage through on-device training and keeps their apps running with remote support, so that enterprises can efficiently and reliably scale their businesses on mobile.
AetherPal’s Mobile Support includes:
• Remote Support, which enables IT staff to remotely view, troubleshoot, and support mobile devices, helping to improve productivity and efficiency, while reducing downtime. Remote Support boosts IT and mobile worker productivity by quickly and securely connecting to devices to troubleshoot and resolve device, network, or app issues.
• GuideMe®, which enables enterprises to drive adoption and utilization of business-critical apps with contextual mobile training, as well as GuideStudio, which enables Help Desks, IT, and App Developers to quickly and easily create guides.
AetherPal customers deploy its Mobile Support software on more than 45 million mobile devices helping mobilize their business processes while minimizing infrastructure costs.
AetherPal is backed by New Venture Partners and PJC.
For more information, visit http://www.aetherpal.com.
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AetherPal, GuideMe, and GuideMe LiveGuides are registered trademarks or trademarks of AetherPal, Inc. in the United States and other jurisdictions.
Citrix and XenMobile are registered trademarks or trademarks of Citrix, Inc. in the United States and other jurisdictions.
iPhone, iPad, and iOS are registered trademarks or trademarks of Apple, Inc. in the United States and other jurisdictions.
Mitch Berk, AetherPal, http://www.AetherPal.com, +1 (908) 741-6515 Ext: 110, [email protected]
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