LOS ANGELES (PRWEB) May 02, 2018
Monet Software, a pioneer in cloud-based Workforce Optimization, announced today that its WFO solution, Monet WFO received a 2017 CUSTOMER Magazine Workforce Optimization Innovation Award from TMC.
Monet WFO, Workforce Optimization in the Cloud is a complete suite for contact centers and help desks to automate workforce management, quality management, performance management and analytics.
The system creates efficient schedules for incoming omnichannel volumes, tracks key metrics in accordance with a company’s business goals, and monitors quality, training and compliance in a single integrated platform.
“We have recently enhanced our suite with a new solution, Monet Workforce Management for Salesforce, that integrates seamlessly with Salesforce Service Cloud and Sales Cloud case management systems to provide an advanced omnichannel WFM solution directly from Salesforce,” said Chuck Ciarlo, Monet Software CEO. “In addition, we will release our Next Generation Cloud WFO platform in the coming months to continue our industry thought leadership and leapfrog the competition.”
The 2017 CUSTOMER Magazine Workforce Optimization Innovation Award recognizes vendors that are advancing the call center, CRM and teleservices industries one solution at a time. The award highlights products that enable their clients to meet and exceed the expectations of their customers.
“On behalf of both TMC and CUSTOMER magazine, it is my pleasure to honor Monet Software with a 2017 Workforce Optimization Innovation Award,” said Rich Tehrani, CEO, TMC. “Its Workforce Optimization solution has proven deserving of this elite status and I look forward to continued innovation from Monet Software in 2018 and beyond.”
About Monet Software
Monet Software is a global provider of cloud workforce optimization software solutions that enable contact centers and help desks to deliver outstanding customer experience.
With a true cloud environment, Monet Software award-winning platform includes workforce management, call recording, quality assurance, and performance management and ensures flexibility, intuitive user experience, and reliability, resulting in increased productivity, service levels while reducing center costs.
For more information about Monet Software, please call 310-207-6800 or 888-456-4558 or go to http://www.monetsoftware.com
About TMC’s CUSTOMER Magazine
TMC’s CUSTOMER magazine premiered in September 2012 and is the industry’s definitive source for news, product information, and strategies for communications that engage customers and potential customers. Each issue of CUSTOMER includes news and insights on the latest developments in agent training, analytics, ERP, IVR, social CRM solutions, mobile apps, workforce management and more. Please visit http://customer.tmcnet.com for more information.
Monet Software Contact:
310-207-6800, ext. 296
203-852-6800, ext. 139