“I believe a support organization is the face of a company that builds customer loyalty and drives customer satisfaction. I am excited to work for a company that has such a positive culture and customer focus.”
IRVINE, Calif. (PRWEB) May 14, 2018
RapidScale, a leader in managed cloud services, welcomes Dustin Martinez to the team as director of technical support. Martinez is based in Raleigh, NC. He comes to RapidScale with 23 years of experience in technology and support and will be leading RapidScale’s global support team.
“My career has focused on supporting customers and building support teams,” says Martinez. “I believe a support organization is the face of a company that builds customer loyalty and drives customer satisfaction. I am excited to work for a company that has such a positive culture and customer focus.”
Prior to joining RapidScale, Martinez spent 18 years with Cisco’s technical services organization and filled many roles including customer support engineer and business operations manager for global outsourcing. Most recently he was the global technology owner for the management and automation software group that had support teams in the U.S., Mexico, Costa Rica and India.
RapidScale SVP, Technology Duane Barnes says “We are both very excited and very lucky to attract such a talented leader in Dustin Martinez to lead our global support organization. Dustin has over 18 years of experience building out various multinational support teams within Cisco and is exactly the person we need to continue scaling the RapidScale support team across the globe. We look forward to his positive influence on the customer experience.”
Dustin also served in the U.S. Air Force as a switch technician in the communications squadron.
RapidScale, a managed cloud services provider, delivers world-class, secure, and reliable cloud computing solutions to companies of all sizes across the globe. Its state-of-the-art managed CloudDesktop platform and market-leading cloud solutions are the reasons why RapidScale is the provider of choice for leading MSOs, VARs, MSPs, Carriers and Master Agents throughout the United States. RapidScale is not only delivering a service but also innovating advanced solutions and applications for the cloud computing space. RapidScale’s innovative solutions include CloudServer, CloudDesktop, CloudOffice, CloudMail, CloudRecovery, CloudApps, and more. For more information on RapidScale, visit http://www.rapidscale.net.
Sommer Figone | Marketing Manager