Noble Systems Brings Gamification and New Customer Service Technologies to ICMI 2018
ATLANTA (PRWEB) May 15, 2018 -- Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, will feature its industry-leading Contact Center, Workforce Engagement, and Analytics solutions at this month’s ICMI 2018 Contact Center Expo, May 21 - 24, 2018 in Orlando.
The Contact Center Expo & Conference is the contact center industry’s most essential educational experience. Each year, ICMI produces a freshly conceived event designed to meet the needs of all contact center professionals. Through keynote presentations, networking events, local contact center tours, case studies and more, attendees gain practical tips that can be implemented immediately, along with tools and inspiration for success.
Noble Systems’ solutions help companies manage the range of customer communications and related processes, including omnichannel inbound / outbound contact technologies, analytics and automated decisioning tools, and resource management, to help improve the customer experience. ICMI attendees can visit Noble Systems in booth 606, where we will be demonstrating our new Noble Gamification offering to improve workforce engagement. Guests can also learn more about our new native Noble Conversations Analytics for advanced post-call and real-time speech analytics. The Noble Inbound 100 solution is designed specifically to target the needs of inbound service organizations, with our Omnichannel Multi-session Agent tools to maximize service rep productivity and the patented SmartAccept® technology to increase speed of service, decrease average speed to answer, and reduce costs.
About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics technologies. Tens of thousands of agents at 4,000+ client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound, and omnichannel contact processing, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, workforce management, and gamification. With a portfolio of 160+ patents and growing, Noble leads the way in pioneering solutions for the contact center market. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.
Lee Allum, Noble Systems Corporation, http://www.noblesys.com, +1 (404) 851-1331 Ext: 538, [email protected]
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