CHICAGO (PRWEB) May 15, 2018
Public safety answering points (PSAPs) using Text Control Center (TCC) services from West can now move to integrate fully enabled text-to-911 capabilities at all call taker desktops with Solacom’s Guardian Text solution. Solacom and West have completed testing and confirmed that Guardian Text and the West TCC are fully compatible.
With Solacom’s Guardian Text and West’s TCC, PSAPs can now receive and respond to emergency service requests using text messages.
West’s TCC provides a messaging gateway, routing services, and a communications interface for emergency service requests sent via Short Message Service (SMS) text message to 9-1-1. The TCC is able to simultaneously process, route, and track emergency text dialogues for multiple text-to-911 customers.
Solacom’s Guardian Text seamlessly integrates with Solacom’s Guardian 9-1-1 Call Handling solution right at the call taker’s desktop, offers outbound text-from-911 capabilities, and enables call takers to reconnect with disconnected or abandoned callers via text.
“The fact that our systems are interoperable means that PSAPs with the Solacom solution and the West TCC can move immediately to implement text-based call handling in their PSAP and provide call takers with the flexibility to handle all text calls today,” says Solacom Chief Executive Officer Pierre Plangger.
The Solacom Guardian 9-1-1 Solution is the most flexible, user-centric voice, data, and video emergency call management solution for PSAPs. It is engineered from the ground up for compatibility with a variety of providers, systems, and platforms. The solution is designed for interoperability with existing equipment — including legacy systems — providing a simple, evolutionary path to Next Generation 9-1-1 (NG9-1-1) emergency call management.
Solacom 9-1-1 call handling and management solutions are built on more than 30 years of research and innovation in the application of advanced hardware and software technologies for public safety. Today, Solacom Guardian 9-1-1 solutions support thousands of agencies affecting millions of lives annually. From dense urban environments to statewide deployments, Solacom solutions are trusted to streamline 9-1-1 call handling and management processes and enable more efficient collection of critical information in emergency situations. For more information, visit: http://www.solacom.com
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