Constant Technologies, Inc. Creates World Class Fleet Operations Center for Carnival Cruise Lines

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The mission critical systems integrator provided a turnkey solution for the most technologically advanced center in the industry

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In designing the FOC, we combined best practices from the military, government, and industry to achieve a generational leap in facility design, sophisticated technology and utilization, creating the largest and most advanced fleet operations center in the industry.

Constant Technologies, the global leader in mission critical operations centers and audiovisual systems integration, announces that it has completed a world-class Fleet Operations Center (FOC) for Carnival Cruise Lines’ headquarters in Miami, Florida.

Unveiled at a ribbon cutting ceremony on May 10, 2018, with interactive demonstrations of the center’s capabilities, the 35,000 square foot space is custom-designed for hands-on, around-the-clock monitoring and support of the line’s 26 cruise ships. Seating over 100 operators, the FOC also has the ability to monitor all nine Carnival Corporation lines and 104-ship fleet, which is the largest in the cruise industry.

The facility, which is the first of its kind in South Florida as well as the largest and most advanced FOC in the world, supports the work of cross-functional teams, including technical, nautical, port and guest operations, environmental operations and compliance, occupational safety, technical services, and other key areas.

Brad Righi, President of Constant Technologies, said: “The project was truly unique in the sheer magnitude of user groups needing to collaborate and react to live information. As a systems integrator, our team considered all technical and architectural factors to achieve optimal awareness and allow Carnival’s Operation Staff the ability to respond rapidly to any situation."

The systems integration for the FOC space includes a 74 ft video wall made up of 57 LED panels with a composite resolution of 17280x3240. There are also multiple conference rooms in the facility linked to the main LED video wall via video monitors to be utilized by support teams in the event of an incident.

Christine Duffy, President of Carnival Cruise Lines, said: “In designing the FOC, we combined best practices from the military, government, and industry to achieve a generational leap in facility design, sophisticated technology and utilization, creating the largest and most advanced fleet operations center in the industry.” Duffy added, “Nothing is more important than the safety of our guests and crew, and this new facility enhances our already comprehensive approach to safety and operational excellence.”

To further facilitate collaboration and to provide a turnkey solution, Constant Technologies contributed custom, ergonomic adjustable height command center consoles. Seating arranged in open pods organized by Carnival’s ship classes promote collaboration, integration and streamlined communication between these and other departments.

Tom Sheeran, Senior Vice President of Constant Technologies, created the conceptual design and managed the Carnival FOC project. “This FOC is special in that it encompasses an entire collaborative floor versus a single room. Everything from the furniture, spatial layout, break-out areas, and technology centers around collaboration, situational awareness, monitoring and efficiency among the different teams and user groups,” said Sheeran. “I envision that Carnival will set the standard for Fleet Operations in their industry when introducing this FOC.”

Constant’s collaboration with Carnival also included custom programming for their video wall control system. Benjamin Watkins, Vice President of Technical Engineering at Constant, said: “Carnival needed a system to visualize a high volume of data for a diverse set of teams in their Fleet Operations. Constant has developed a custom integrated technology platform that provides a powerful and scalable environment that seamlessly fits into the workflow of the FOC. Sophisticated capabilities are no good if operators cannot access them when they are needed, so Carnival's FOC is built to make leveraging them simple and intuitive. From daily operations to critical events, the operators focus on their core tasks instead of the mediating technology.”

The FOC and custom software designed by Carnival enable the cruise line to have a bird’s eye view of their fleet, monitoring nautical operations and safety; procedural optimization and efficiency; and sustainability including fuel and energy usage. “The FOC brings together real-time information for decision making. Integrated shoreside teams support our shipboard officers to act quickly and decisively while significantly increasing the operational efficiency of our ships,” said Gus Antorcha, Carnival Cruise Line’s chief operating officer.

Carnival’s new Miami FOC is the third and largest in Carnival Corporation’s global FOC network, which includes facilities in Seattle, Washington, and Hamburg, Germany.

Concluded Righi: “Teaming with Carnival was truly a pleasure from start to finish. My team worked with some terrific and talented people to achieve the new standard in Fleet Operation Centers. Everyone involved should be very proud of their accomplishment every time they step into this work environment.”

About Constant Technologies:
Constant Technologies, Inc. is a premier mission critical systems integrator providing customized audiovisual integration and console furniture solutions worldwide. With over three decades of experience, Constant’s team has experience with sensitive environments in both the public and private sectors and has implemented turnkey solutions all over the globe. Constant designs, installs, and services projects of all scopes to create solutions with the highest levels of security, aesthetics, and functionality in mind.

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Kelly Okerson
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