Gourmet Glatt Increases Online Revenue by 45 Percent with Self Point

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Leading e-commerce partner for supermarkets delivers performance enhancement year over year to Gourmet Glatt’s Cedarhurst store

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Gourmet Glatt Increases Online Revenue by 45 Percent with Self Point

“Gourmet Glatt is enjoying success because we go beyond simply providing a digital store, we actually learn individual shopper's buying behaviors, both in-store and online,” said Michael J. Haaf, CEO of Self Point.

Self Point, the leading digital commerce partner for supermarkets and specialty food retailers, today announces year-over-year revenue growth for Gourmet Glatt’s store in Cedarhurst, New York. Gourmet Glatt is a high-end Kosher food market with additional locations in Brooklyn and Lakewood, New Jersey.

“We have loyal customers because we are continuously focused on a superior shopping experience,” said Moshe Ratner, CEO of Gourmet Glatt. “Self Point helped us launch our digital storefront in 2015. Upgrading technology takes tremendous effort but Self Point walked us through every step of the process, ensuring a smooth transition and training for our team members. Our flagship store in Cedarhurst has increased sales significantly by 45 percent year over year in 2017, and we are on track to do even better in 2018. Partnering with Self Point allows us to focus on our customers while they handle technology for our mobile and online stores.”

Self Point’s e-commerce solution was integrated into Gourmet Glatt’s point of sale system, business processes and reporting infrastructure. The technology speeds and simplifies implementation by building product catalogs and store maps directly from online and in-store transactions.

The results:

  • Gourmet Glatt Cedarhurst is regularly experiencing up to 15 percent of its business coming from online
  • They regularly see average order values in excess of $200 and returning customer conversion rates of 50 to 60 percent
  • The Brooklyn and Lakewood locations launched shortly after Cedarhurst and are achieving similar success

Self Point’s technology expands Gourmet Glatt’s competitive advantage by making shopping convenient and more personalized. In addition, Self Point facilitates the creation of shopping lists from previous orders with a single click. These lists can be created and edited from home or mobile devices seamlessly. All of the rich data is captured to continuously deepen the relationship with the shopper.

“Gourmet Glatt is enjoying success because we go beyond simply providing a digital store, we actually learn individual shopper's buying behaviors, both in-store and online,” said Michael J. Haaf, CEO of Self Point. “We enable targeted offers to be delivered as push notifications, emails or special messages on Gourmet Glatt’s home page. In addition, Gourmet Glatt was one of the first grocers to adopt Self Point’s Picking App, which speeds the collection and packing of online orders.”

For a complimentary consultation, please call (888) 300-9298 or email sales(at)self-point.com.

About Self Point
Self Point is the leading digital transformation partner for supermarkets, specialty food retailers and consumer packaged goods brands. Serving as a change agent for the industry, the Self Point team supports food retailers’ transition to online, mobile and social media markets while elevating customer experience and loyalty. The Self Point technology suite integrates point of sale and retail catalogs into a mobile-first, custom-branded e-commerce experience within days. Self Point expands grocers’ competitive advantage by making shopping easy, convenient and more personalized, thereby increasing customer satisfaction and revenues. Founded in 2012, Self Point has a growing client base including Unilever Israel, Associated Supermarkets, Piggly Wiggly and more. Visit http://www.Self-Point.com to learn more.

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Duke Marr
Self Point
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