As organisations work to implement digital transformation initiatives around artificial intelligence, automation and customer self-service, the contact centre must play a key role to avoid creating silos that will damage the customer experience.
LONDON, United Kingdom (PRWEB) June 05, 2018
Creative Virtual, a world leader in customer and employee engagement, knowledge management and self-service solutions, will be taking part in the CRMXchange Tech Tank webcast titled ‘Artificial Intelligence in the Contact Center’. Chris Ezekiel, Founder & CEO, will join the panel of experts for the live event on Thursday, 14 June 2018.
“As organisations work to implement digital transformation initiatives around artificial intelligence, automation and customer self-service, the contact centre must play a key role to avoid creating silos that will damage the customer experience,” says Chris. “I’m looking forward to sharing how Creative Virtual’s intelligent solutions are helping contact centres build better relationships with customers.”
During his presentation, Chris will explain why contact centres should focus on centralising knowledge management, integrating chatbots and live agents, and combining artificial intelligence (AI) with human input when they are developing and implementing digital customer experience initiatives. He will share live demonstrations of chatbots, virtual agents and live chat powered by Creative Virtual’s V-Person™ technology, as well as show how V-Portal™ (our knowledge management, workflow management and business intelligence platform) allows organisations to bring together humans and AI to create consistent, accurate, personalised and seamless omnichannel engagement.
To register for the ‘Artificial Intelligence in the Contact Center’ webcast, visit the CRMXchange website. A recording of the event will be provided to all registrants.
To learn more about bringing together humans and AI to enable anywhere, anytime customer and employee engagement, visit the Creative Virtual website.
ABOUT CREATIVE VIRTUAL
Creative Virtual, winner of the Queen’s Awards for Enterprise: Innovation 2017, is a world leader in self-service solutions that enable anywhere, anytime customer engagement between brands and their customers. Leading global organisations including Lloyds Banking Group, BT, HSBC, Chase and InterContinental Hotels Group rely on our award-winning V-Person™ technology to improve their customer support experience, increase sales, reduce costs and build brand loyalty.
Backed by an experienced, expert team as well as an extensive partner network, our innovative virtual agent, knowledge management and business intelligence platform empowers organisations to provide customers with consistent, accurate, personalised and seamless omnichannel engagement across web, mobile, social, SMS, contact centre, service desk, live chat and IVR channels. Delivering significant contact deflection and reductions in average call handling times, as well as increased first contact resolution, together with powerful customer analytics and outcome tracking, the V-Person Smart Help platform is the most compelling self-service product in the world today.
Creative Virtual is headquartered in the United Kingdom with operations in the United States, Australia, New Zealand, India, Singapore and Hong Kong. For more information about Creative Virtual and V-Person technology, please visit our website at http://www.creativevirtual.com.