Zerto Streamlines Global Customer Support with Skuid No-Code Platform

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IT Resilience platform company chooses Skuid to increase productivity and better serve customers around the world

Skuid, the leading no-code cloud application platform, today announced that Zerto, the industry leader for IT resilience, has chosen Skuid to simplify its customer support process and significantly increase productivity for its Global Services and IT teams.

“After seeing a proof of concept demo from Skuid, we were really impressed with the agility and speed of both the platform and the team. By working with Skuid, we can empower our Ops team members to make rapid, impactful changes to increase visibility into critical accounts, or unique processes, all in the name of a better customer experience,” said Steve Lobisser, Global Director of Support & Services at Zerto. “With Skuid, we can deliver more innovation by being nimble and dynamic, which is a core value that Zerto strives to provide to its customers through its technology and services and is critical to our ongoing success.”

Zerto empowers its users to build resilient, always-on businesses with backup, disaster recovery and cloud mobility in a simple, scalable platform. The IT Resilience Platform converges these capabilities to increase data and application availability, while reducing complexity and meeting the challenges of digital transformation.

With Skuid, Zerto will replace the need to write code to make customizations to its existing Support Workbench application. Skuid will initially be used by the Zerto Global Services team to streamline business operations across other Zerto teams, including IT. Zerto’s support team will no longer be burdened by a host of administrative tasks formerly required to process cases or find necessary information. The time savings will free Zerto’s IT team to focus on high-value projects instead of backlog requests.

“Zerto needs continuous availability because they have an always-on customer experience. So customer data has got to be instantly accessible through simple, easy-to-use applications,” said Ken McElrath, CEO of Skuid. “With Skuid, Zerto can unclog the IT backlog, which means happy developers and happy business users. Over and over again, we’ve seen that when Skuid customers deliver blazing fast access to a single source of truth for global sales and customer support information, they create phenomenal productivity gains. We expect Zerto will be no exception, experiencing sea-change results.”

About Skuid
Skuid was founded in 2013 on the simple belief that enterprise software should stop forcing people to behave like machines. Instead, apps should behave more like the humans who use them, so everyone can thrive in the digital world. With Skuid’s simple-to-use but incredibly robust cloud front-end design-and-deploy platform, anyone can connect to disparate data sources, assemble highly complex, made-to-order applications, and instantly make changes—all without writing code. More than 5 million users across 32 countries use Skuid to engage with each other, with data, and with new customers in meaningful ways. For more information, visit http://www.skuid.com.

About Zerto
Zerto helps customers accelerate IT transformation by eliminating the risk and complexity of modernization and cloud adoption. By replacing multiple legacy solutions with a single IT Resilience Platform, Zerto is changing the way disaster recovery, data protection and cloud are managed. With enterprise scale, Zerto’s software platform delivers continuous availability for an always-on customer experience while simplifying workload mobility to protect, recover and move applications freely across hybrid and multi-clouds. Zerto is trusted by over 6,000 customers globally and is powering resiliency offerings for Microsoft Azure, IBM Cloud, AWS, Sungard AS and more than 350 cloud services providers. Learn more at Zerto.com.

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Ellie Hildebrand
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