Customer Experience Leaders Set to Take the Stage at Apptentive’s Second-annual Customer Love Summit

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The event will feature speakers from Starbucks, Disney, Accolade, JetBlue Airways, and more on July 18, 2018 in Seattle, Washington

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"At the Customer Love Summit, we’re launching a new way to measure your customer experience across all dimensions of the business, down to the individual level,” said Robi Ganguly, CEO and Co-founder of Apptentive.

Apptentive, the mobile customer experience platform for the world’s most customer-centric brands, announced its Customer Love Summit will take place on July 18, 2018 in Seattle, Washington. The Customer Love Summit, Apptentive’s second, will bring together product managers, marketers, and customer experience leaders for a day of discussion and networking about how to bring customer-centricity to life.

From keynote presentations to panels, attendees will gain tactical lessons about how to measure the ROI of customer-first strategies, make sense of complex data streams, bridge the gap between digital and physical experiences, create curated customer journeys, and more. Attendees will also have the opportunity to learn from their peers during peer-matchmaking sessions, where they’ll be matched with attendees who have similar roles and work in similar industries to discuss the biggest challenges they face, how to overcome those challenges, and more. Last year’s event was incredibly successful, garnering an NPS score of 65. This year, the Customer Love Summit will advance the state of the art of customer experience.

“In addition to the all-star speaker line-up and dedicated networking time to learn from other leaders in your space, attendees will be the first to experience the next big thing from Apptentive. At the Customer Love Summit, we’re launching a new way to measure your customer experience across all dimensions of the business, down to the individual level,” said Robi Ganguly, CEO and Co-founder of Apptentive. “We’ll preview how you’ll be able to gather a set of insights that will enable you to engage customers and act on a personal level like never before. We’re excited to show the world’s leading brands how to take customer experience to the next level.”

Registration is currently open. Learn more at: https://customerlovesummit2018.splashthat.com/.

  • -This year’s list of speakers features prominent mobile industry experts, including:

-Hetal Thaker Patel, Vice President of Consumer & Corporate Insights at iHeartMedia
-Susan Sandberg, Senior Customer Engagement Executive at SAP Concur
-Keerthi Thiruvazhi, Director of Product Management at Starbucks
-Sasha Kai Parker, Digital Product Leader at Disney
-Mike Hilton, Chief Product Officer at Accolade and Co-founder of Concur
-Lisa Hillman, Director of Digital Experience at T-Mobile
-Lauren Chan Lee, Director of Product Management at Care.com
-Kacie Wise, Senior UX Researcher, Global Mobile at eBay
-Daniel McCone, Digital Marketing and Innovation Manager at Dunkin’ Brands

  • Ashtan Jordan, Product Manager at BMO Financial Group
  • Katie van Zyl, Director of Product Management at GoDaddy
  • Sandeep Prasad, Lead Product Manager at JCPenney
  • Landon Ainge, Senior Product Manager at Overstock.com
  • Ashley Ettwein, Director of Product Marketing at ADT
  • Richard McNerny, Product Manager of Mobile Product at JetBlue Airways
  • Christopher An-Traumer Dujmovic, Product Manager at Premera Blue Cross
  • Michael Katz, CEO & Co-founder of mParticle

About Apptentive
Apptentive's mobile customer experience platform empowers companies to hear from 100 times more customers—at scale. Using proactive mobile communication tools, Apptentive enables companies to deeply understand their customers in order to drive app downloads, create seamless customer experiences, and validate product roadmaps. Through intelligently timed surveys, messages, and prompts, the company powers millions of customer interactions every month on over a billion devices worldwide for companies including Buffalo Wild Wings, Concur, eBay, International Hotels Group, Philips, Saks Fifth Avenue, and Viacom.

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Marissa Bosché
Apptentive
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