Alcor Consulting to Launch Hosted PBX Platform and Contact Center
ARLINGTON, Texas (PRWEB) June 19, 2018 -- Alcor Consulting, Inc. has announced it will be introducing two new innovative VOIP solutions, VoipCor Hosted PBX and Contact Center, later this month.
Alcor Consulting is launching the Contact Center platform in order to meet the growing need of companies to have greater flexibility in their contact center operations. The omnichannel Contact Center will provide enterprise-class features at an affordable price, such as automated call distribution, live call monitoring, skill-based mapping, multi-level IVR, 100% voice logging, real-time analytics, and much more. Agents will be able to interact with customers across multiple channels (voice, email, chat, and social media).
Alcor Consulting’s Hosted PBX platform is a robust and scalable cloud-based phone system designed for businesses of all sizes. The feature-rich platform will include unlimited voicemail, call recording, and IVR, as well as conference bridges, hunt groups (ring groups), paging groups, and more.
Both the Hosted Contact Center and PBX platforms are FreeSwitch-based, providing more capacity, security and scalability than other platforms.
The cloud-based contact center industry is burgeoning worldwide. The industry is expected to expand from $6.8 billion in 2017 to nearly $21 billion by 2022, according to a report released by Solution last year. Alcor Consulting is promoting its new innovative solutions in the company’s market areas of the U.S., Canada, and Colombia, South America.
“The launch of these two platforms was the logical next step for us,” said David Spore, President and CEO of Alcor Consulting, Inc. “The contact center industry is expected to experience explosive growth over the next few years, and we intend to be at the forefront of that explosive growth. With the launch of the Hosted Contact Center and PBX, we are giving our clients all the VOIP solutions they need to operate like a big business at an affordable price. There are numerous competing platforms, so we set ourselves apart by providing unapparelled service and embracing open standards in order to give our customers maximum flexibility. This flexibility is illustrated by the numerous partnerships we maintain with a variety of vendors to provide a mixture of benefits not possible with other platforms. We take a holistic approach to the contact center, offering ancillary benefits and programs to help our customers maintain the best operation possible."
About Alcor Consulting, Inc.
Alcor Consulting, Inc. is a provider of VOIP related products and services, as well as general IT consulting and software development. We offer FreeSwitch-based PBX and Call Center platforms, which were previously sold only on-premise. In 2018 we are launching our hosted (cloud) versions of these platforms. Other cloud services include a cloud-server and a group of hosted Exchange plans. Our goal is to provide HIPAA-compliant services, and we have already achieved that with our hosted exchange plan.
We pride ourselves in being the “one-stop” solution for contact center needs, providing complete integration services, SIP Trunking, hardware, and first-class support. We are partners with both Plantronics and Polycom, enabling us to provide the best headsets and SIP phones available. For more information, visit http://www.alcorconsultinginc.com.
Lori L Barber, Lux214 Media Group, http://www.luxw214.com, 2149066663, [email protected]
Share this article