Shamrock Helps Baldwin Wallace University Make the Most of its Content Services Investment

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A decade of higher education software expertise enables company to unlock the campus-wide benefits of Perceptive Content

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Shamrock helped us unlock the full potential and capability of Perceptive Content. They were able to find ways to make information more readily available to the people who need it. Now, Perceptive Content is being used as a true enterprise system and we’ve got Shamrock to thank for that.

Shamrock today announced that Baldwin Wallace University (BWU), a private, liberal arts-based college located in Berea, Ohio, is using its Content Services solutions to unify student-related information across its campus via the Perceptive Content platform.

Previously, BWU’s system was set up in a fragmented manner, meaning that processes were only geared toward one role, workflow or department. But at any school, people from different areas interact constantly and content must flow smoothly between different areas of the campus. BWU CIO Greg Flanik and his team looked to Shamrock to connect the dots between the limited ways the school was using Perceptive Content and their forward-thinking vision for the future.

“Shamrock helped us unlock the full potential and capability of Perceptive Content,” Flanik said. “They were able to find ways to make information more readily available to the people who need it, while improving document security. Now, Perceptive Content is being used as a true enterprise system and we’ve got Shamrock to thank for that. They’re like an extension of our team.”

To keep pace in the increasingly competitive higher education marketplace, colleges and universities need to make the most of competitive advantages wherever they can find them. Software is not always the most obvious place to look for such an advantage, but yet GWU’s IT/IS staff has found one with Shamrock’s assistance, without needing to expand internal staffing.

“We’re a small shop and need our vendors to be efficient and responsive,” Flanik said. “That’s exactly what we’ve found with Shamrock. A lot of companies only look at the technology itself, but Shamrock also consider the impact on processes and people. This makes for a smoother roll-out and better end user experiences.”

Looking forward, BWU intends to enhance and expedite onboarding of transfer students. Being able to speed up the evaluation of which credits will transfer and those that won’t will enable BWU to provide faster decisions, which Flanik believes will increase the university’s value proposition. Flanik and his team will again look to Shamrock to help automate this process in Perceptive Content and to continue finding new ways to get maximum value from the system.

“It’s no surprise that Shamrock is growing quickly,” Flanik said. “They’re a great group and the quality of their work speaks for itself. Then you add in their excellent customer service and it’s a no brainer for us to continue working with them. Whenever we need help with something they respond quickly and we tackle the challenge together.”

About Shamrock Solutions

Shamrock Solutions is a fast-growing, collaborative and innovative software and services company that provides game-changing technology to advance your business's journey to digital transformation. Our broad range of Content Services and software includes implementation, support, tune-ups, configuration, solution development and staff augmentation for business process automation (BPM). We've developed best-of-breed solutions to help automate every aspect of your business and have partnered with industry leaders such as Kofax, Hyland, IBM (Watson), Jadu, Concerto Cloud, Formatta, Ellucian, Thales, Nuance, and HighQ to complement our offerings. We also have a "special ops" team that helps develop unique integrations, AI, reporting and more to meet your unique business objectives. Discover the Shamrock difference at http://www.shamrocksolutionsllc.com

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Mindy McKenna
Shamrock
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