PHOENIX, July 3, 2018 /PRNewswire-PRWeb/ -- With the official launch of the company earlier this month, ZenResolve brings much needed change to collections industry. Consumer touchpoints throughout the process, from first contact through final payment, utilize advanced technologies to produce a more satisfying, customer-centric experience.
The most notoriously unpleasant aspect of traditional collections, the collections phone call, has taken a back seat to less-invasive, consumer-friendly, "light-touch" communications, specifically e-mails and texts. The content of these communications is automatically tailored to the recipient based on their behaviors and position in the payment lifecycle.
To resolve outstanding debts, customers are directed to the ZenResolve website,http://www.ZenResolve.com. The online payment process was created to be the antithesis of the collections phone call. Rather than being presented their balance and a demand for payment, customers are presented with a variety of flexible payment options, including customer-created payment plans. The process is non-confrontational, low-stress and customers are in control of the outcome.
Founder and CEO, Andrew Dunn, stated, "We started ZenResolve with the idea of creating an entirely different experience for customers in collections. We've built everything around that concept, from the way we recruit and train our Customer Advocates, to how we designed our website, to how we craft our customer communications. There's no need for the relationship to be adversarial. We think of ourselves as partners with a shared goal."
SOURCE ZenResolve
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