One of the Nation's Largest Solar Installers Selects Ytel to Enhance Customer Service Capabilities

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Within one week of installation, records are broken for number of appointments scheduled and deals won

Ytel, a leading provider of communications software for businesses through a programmable API and contact center software, revealed today that one of its newest customers has broken all sales records by harnessing Ytel API and contact center technology. By utilizing Ytel API for SMS and email, and Ytel Contact Center, one of the nation’s largest solar installers broke all existing appointment-setting and closed deal records just one week after launching the Ytel technology.

New records include the most appointments set on one day (a 17.5 percent increase); the most appointments set during one week (a 22.6 percent increase); and the most closed deals in one day (a 25 percent increase -- generating one day of revenue of $1,017,000).

Moreover, during the second week of using Ytel API for SMS and email, the solar company soared to another new record of 980 appointments set during one week.

Utilizing Ytel Caused A Good Kind of Problem

The solar company’s call center was so overwhelmed after going live with their first Ytel campaign that they had to reduce their multi-channel messaging -- because they did not have enough agents available to handle the surge of inbound communications.

“We’re delighted with the success this company had using Ytel’s multi-channel communications technology to improve their workflow,” said Steve Silva, Ytel’s executive vice president of Sales. “It’s of fundamental importance to us, because we’ve always viewed the success of our customers as inextricably linked to our own success -- and that’s a principle that guides us every day.”

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About Ytel (http://www.ytel.com)
Ytel powers multi-channel communications on a global scale with more than 10 billion interactions through voice, messaging, and mail annually. Developers and businesses use Ytel, as out of the box contact center software and programmable API. Founded in 2012, Ytel has more than 100 employees, headquartered in Foothill Ranch, CA, and offices in Los Angeles, CA, Gilbert, AZ, and Melbourne, FL.

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Megan Murphy
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