To Your Success/FieldEdge Partnership Automates Customer Follow-up for Contractors

Share Article

New integration puts customer Thank You gifts on auto-pilot for HVAC, plumbing, and electrical contractors

“When a contractor’s customer opens their mailbox and finds a surprise thank-you gift, it generates a WOW moment for them to share with others." Caleb Baitz, Director of Marketing for To Your Success

To Your Success, a leading provider of customer retention services for residential contractors, announces a new integration with FieldEdge, a leading provider of field service management software.

The integration allows contractors to automatically send a Thank You gift of freshly baked cookies with a custom greeting card and survey to customers after a completed job in FieldEdge. Orders are generated based on user-defined criteria such as invoice total or job type. Gifts are then baked and drop-shipped on behalf of the contractor from the To Your Success gift fulfillment center. The goal is contractor appreciation and higher customer loyalty through an unexpected, personal touchpoint, with full automation for the user.

“We are so excited. People don’t expect to be appreciated or thought of after a job is complete,” says Caleb Baitz, Director of Marketing for To Your Success. “When a contractor’s customer opens their mailbox and finds a surprise thank-you gift, it generates a WOW moment for them to share with others. That means stronger relationships and powerful brand loyalty in these competitive industries. And now, the contractor doesn’t have to think about it. Specific gifts are fully automated based on FieldEdge parameters.”

Says Kirby Oscar, Director of Business Development and Partnerships at FieldEdge: “We are thrilled about the partnership with To Your Success. This allows our mutual customers to have a seamless experience between the two platforms. Contractors are now able to send customized gifts directly to their best customers helping grow and retain those relationships.”

For more information about To Your Success, visit https://toyoursuccess.com.

For more information about FieldEdge, visit http://www.fieldedge.com

Media Contact:
Caleb Baitz, Director of Marketing
888-793-2429

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Caleb Baitz