VoiceWorx Smart Contact Center (SCC) solution enables No-Code creation of intelligent virtual agents (Amazon Lex Bots) for various Contact Center platforms to handle customer interactions over Voice and Chat.
ATLANTA (PRWEB) January 13, 2021
VoiceWorx.ai today announced its participation in the global expansion of Amazon Web Services (AWS) Contact Center Intelligence (CCI) solutions. VoiceWorx is an AWS Partner that specializes in helping customers add Self Service intelligence to their existing contact center solutions, leveraging AWS machine learning (ML) services such as Amazon Lex and Amazon Kendra.
VoiceWorx Smart Contact Center (SCC) solution enables No-Code creation of intelligent virtual agents (Lex Bots) for various Contact Center platforms to handle customer interactions over Voice and Chat. VoiceWorx enables easy auto-generation and publishing of dynamic conversational bots built on Amazon Lex and supports bot customizations including integration to enterprise data sources like Salesforce, Zendesk, ServiceNow, Databases or APIs. This can significantly reduce bot deployment time and bot building costs in Contact Center solutions. VoiceWorx SCC also provides a library of pre-built Amazon Lex bot templates for common Contact Center use cases including Location Finders, Outbound Collections and Order Lookup for Retail Customers. Call Quality Surveys, Appointment Booking and Service Tickets Creation for Customer Support, Call Steering, Personalized Welcomes and Time Off Balance bots for general and employee use cases.
“VoiceWorx is excited to be a part of the global expansion of AWS CCI solutions," said Jeremiah Oyemade, Co-Founder, VoiceWorx.ai. “We are extremely proud of the progress we have made with customers in simplifying the development and deployment of enterprise-grade Conversational AI solutions without customers needing to write any code or hire expensive AI engineers. We have successfully completed implementations and pilots on a variety of use cases within a short duration of a few weeks from concept to launch.”
The SCC solution by VoiceWorx is also a simple, cost effective way for Contact Center Providers (CCPs) to build and provision intelligent Self-Service virtual agents for their customers using Amazon Lex bots from VoiceWorx. Developing and deploying AI/ML-driven Self-Service extensions to a CCPs existing platform could be costly and inefficient. VoiceWorx is partnering with other CCPs to offer its no-code bot generation and integration solutions to augment CCPs customer offerings and provide customers with a more cost efficient, flexible and intelligent Contact Center platform.
AWS CCI solutions use a combination of AWS ML-powered services for text-to-speech, translation, enterprise search, conversational artificial intelligence (AI), transcription, and language comprehension capabilities. These solutions give customers who already use popular contact center providers the opportunity to benefit from AWS CCI solutions to enhance self-service, analyze calls in real time to assist agents, and learn from all contact center interactions with post-call analytics. To get started, visit us via the AWS CCI page at https://aws.amazon.com/machine-learning/contact-center-intelligence or at https://www.voiceworx.ai/Solutions/SmartContactCenter for more information or to schedule a demo or free trial.