Accessibility Statement Skip Navigation
  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing
  • Login
  • GDPR
  • Create a Free Account
Return to PRWeb homepage
  • News
  • Resources
  • Contact
When typing in this field, a list of search results will appear and be automatically updated as you type.

Searching for your content...

No results found. Please change your search terms and try again.
  • News in Focus
      • Browse News Releases

      • All News Releases
      • Multimedia Gallery

      • All Multimedia
      • All Photos
      • All Videos
  • Business & Money
      • Auto & Transportation

      • Aerospace, Defense
      • Air Freight
      • Airlines & Aviation
      • Automotive
      • Maritime & Shipbuilding
      • Railroads and Intermodal Transportation
      • Supply Chain/Logistics
      • Transportation, Trucking & Railroad
      • Travel
      • Trucking and Road Transportation
      • View All Auto & Transportation

      • Business Technology

      • Blockchain
      • Broadcast Tech
      • Computer & Electronics
      • Computer Hardware
      • Computer Software
      • Data Analytics
      • Electronic Commerce
      • Electronic Components
      • Electronic Design Automation
      • Financial Technology
      • High Tech Security
      • Internet Technology
      • Nanotechnology
      • Networks
      • Peripherals
      • Semiconductors
      • View All Business Technology

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Financial Services & Investing

      • Accounting News & Issues
      • Acquisitions, Mergers and Takeovers
      • Banking & Financial Services
      • Bankruptcy
      • Bond & Stock Ratings
      • Conference Call Announcements
      • Contracts
      • Cryptocurrency
      • Dividends
      • Earnings
      • Earnings Forecasts & Projections
      • Financing Agreements
      • Insurance
      • Investments Opinions
      • Joint Ventures
      • Mutual Funds
      • Private Placement
      • Real Estate
      • Restructuring & Recapitalization
      • Sales Reports
      • Shareholder Activism
      • Shareholder Meetings
      • Stock Offering
      • Stock Split
      • Venture Capital
      • View All Financial Services & Investing

      • General Business

      • Awards
      • Commercial Real Estate
      • Corporate Expansion
      • Earnings
      • Environmental, Social and Governance (ESG)
      • Human Resource & Workforce Management
      • Licensing
      • New Products & Services
      • Obituaries
      • Outsourcing Businesses
      • Overseas Real Estate (non-US)
      • Personnel Announcements
      • Real Estate Transactions
      • Residential Real Estate
      • Small Business Services
      • Socially Responsible Investing
      • Surveys, Polls and Research
      • Trade Show News
      • View All General Business

  • Science & Tech
      • Consumer Technology

      • Artificial Intelligence
      • Blockchain
      • Cloud Computing/Internet of Things
      • Computer Electronics
      • Computer Hardware
      • Computer Software
      • Consumer Electronics
      • Cryptocurrency
      • Data Analytics
      • Electronic Commerce
      • Electronic Gaming
      • Financial Technology
      • Mobile Entertainment
      • Multimedia & Internet
      • Peripherals
      • Social Media
      • STEM (Science, Tech, Engineering, Math)
      • Supply Chain/Logistics
      • Wireless Communications
      • View All Consumer Technology

      • Energy & Natural Resources

      • Alternative Energies
      • Chemical
      • Electrical Utilities
      • Gas
      • General Manufacturing
      • Mining
      • Mining & Metals
      • Oil & Energy
      • Oil and Gas Discoveries
      • Utilities
      • Water Utilities
      • View All Energy & Natural Resources

      • Environ­ment

      • Conservation & Recycling
      • Environmental Issues
      • Environmental Policy
      • Environmental Products & Services
      • Green Technology
      • Natural Disasters
      • View All Environ­ment

      • Heavy Industry & Manufacturing

      • Aerospace & Defense
      • Agriculture
      • Chemical
      • Construction & Building
      • General Manufacturing
      • HVAC (Heating, Ventilation and Air-Conditioning)
      • Machinery
      • Machine Tools, Metalworking and Metallurgy
      • Mining
      • Mining & Metals
      • Paper, Forest Products & Containers
      • Precious Metals
      • Textiles
      • Tobacco
      • View All Heavy Industry & Manufacturing

      • Telecomm­unications

      • Carriers and Services
      • Mobile Entertainment
      • Networks
      • Peripherals
      • Telecommunications Equipment
      • Telecommunications Industry
      • VoIP (Voice over Internet Protocol)
      • Wireless Communications
      • View All Telecomm­unications

  • Lifestyle & Health
      • Consumer Products & Retail

      • Animals & Pets
      • Beers, Wines and Spirits
      • Beverages
      • Bridal Services
      • Cannabis
      • Cosmetics and Personal Care
      • Fashion
      • Food & Beverages
      • Furniture and Furnishings
      • Home Improvement
      • Household, Consumer & Cosmetics
      • Household Products
      • Jewelry
      • Non-Alcoholic Beverages
      • Office Products
      • Organic Food
      • Product Recalls
      • Restaurants
      • Retail
      • Supermarkets
      • Toys
      • View All Consumer Products & Retail

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Health

      • Biometrics
      • Biotechnology
      • Clinical Trials & Medical Discoveries
      • Dentistry
      • FDA Approval
      • Fitness/Wellness
      • Health Care & Hospitals
      • Health Insurance
      • Infection Control
      • International Medical Approval
      • Medical Equipment
      • Medical Pharmaceuticals
      • Mental Health
      • Pharmaceuticals
      • Supplementary Medicine
      • View All Health

      • Sports

      • General Sports
      • Outdoors, Camping & Hiking
      • Sporting Events
      • Sports Equipment & Accessories
      • View All Sports

      • Travel

      • Amusement Parks and Tourist Attractions
      • Gambling & Casinos
      • Hotels and Resorts
      • Leisure & Tourism
      • Outdoors, Camping & Hiking
      • Passenger Aviation
      • Travel Industry
      • View All Travel

  • Policy & Public Interest
      • Policy & Public Interest

      • Advocacy Group Opinion
      • Animal Welfare
      • Congressional & Presidential Campaigns
      • Corporate Social Responsibility
      • Domestic Policy
      • Economic News, Trends, Analysis
      • Education
      • Environmental
      • European Government
      • FDA Approval
      • Federal and State Legislation
      • Federal Executive Branch & Agency
      • Foreign Policy & International Affairs
      • Homeland Security
      • Labor & Union
      • Legal Issues
      • Natural Disasters
      • Not For Profit
      • Patent Law
      • Public Safety
      • Trade Policy
      • U.S. State Policy
      • View All Policy & Public Interest

  • People & Culture
      • People & Culture

      • Aboriginal, First Nations & Native American
      • African American
      • Asian American
      • Children
      • Diversity, Equity & Inclusion
      • Hispanic
      • Lesbian, Gay & Bisexual
      • Men's Interest
      • People with Disabilities
      • Religion
      • Senior Citizens
      • Veterans
      • Women
      • View All People & Culture

  • Hamburger menu
  • Cision PRWeb provides efficient communication tools to continuously engage with target audiences across multiple online channels
  • Create a Free Account
    • ALL CONTACT INFO
    • Contact Us


      11AM ET Sunday – 8PM ET Friday

  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • News in Focus
    • Browse All News
    • Multimedia Gallery
  • Business & Money
    • Auto & Transportation
    • Business Technology
    • Entertain­ment & Media
    • Financial Services & Investing
    • General Business
  • Science & Tech
    • Consumer Technology
    • Energy & Natural Resources
    • Environ­ment
    • Heavy Industry & Manufacturing
    • Telecomm­unications
  • Lifestyle & Health
    • Consumer Products & Retail
    • Entertain­ment & Media
    • Health
    • Sports
    • Travel
  • Policy & Public Interest
  • People & Culture
    • People & Culture
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR

Connext Global Solutions Highlights 71% Company Growth in 2021, Expanded Leadership Team, Emphasizes Focus on Customer Service Co-Sourcing

According to the Bureau of Labor Statistics, there were 6.5 million people unemployed and 10.9 million job openings as of January 2022. These numbers have not changed much since October 2021.


News provided by

Connext Global Solutions

Feb 25, 2022, 08:00 ET

Share this article

Share toX

Share this article

Share toX

Connext Global Solutions Highlights 71% Company Growth Expanded Leadership Team, Emphasizes Focus on Customer Service Co-Sourcing
Connext Global Solutions Highlights 71% Company Growth Expanded Leadership Team, Emphasizes Focus on Customer Service Co-Sourcing

HONOLULU, Feb. 25, 2022 /PRNewswire-PRWeb/ -- Connext Global Solutions (Connext) is helping mid-sized businesses tackle the workplace shortage head-on with innovative remote staffing solutions. Today, the company announced significant growth in 2021, culminating in hitting the 300-employee milestone, the leasing of a 10,000 square foot/300 seat building to expand staffing, and the creation of a new leadership role to support the company's dedication to helping customer service leaders rapidly scale their operations.

The company's growth in 2021 placed the company in a power position within the Business Process Outsourcer (BPO) industry. The company is now large enough to rapidly scale customer service operations and improve the speed of change for growing companies while remaining nimble and flexible, allowing organizations to expand with little overhead. Even with rapid growth, Connext continues to deliver management excellence and accountability from their combined experiences at Harvard, West Point, and years of service in the military.

“What really makes us different in the business process outsourcing space is our commitment to management excellence, accountability, and trust,” added Taylor Goucher, Director of Client Services for Connext.

Post this

"Our mission, quite simply, is to help companies grow by introducing 'co-sourcing' to mid-market businesses around the United States," remarked Tim Mobley, CEO of Connext. "Co-sourcing, also known as remote staffing or staff augmentation, is where a vendor becomes a long-term business partner that provides full-time, dedicated employees to augment the needs of the company in whatever capacities are required."

Marc Sylvester Hired as Vice President and Business Line Manager-Customer and Business Services Division to further strengthen Connext's position within the BPO market, the company created an executive position dedicated to supporting customer experience teams. Marc has more than 20 years of experience managing call center and customer experience teams at large public companies. In his new role, Marc will help Connext clients build, train, and manage customer experience teams to delight customers. Marc provides the expertise and leadership to bring best practices from some of largest companies in the world to Connext's middle market clients.

"What really makes us different in the business process outsourcing space is our commitment to management excellence, accountability, and trust," added Taylor Goucher, Director of Client Services for Connext. "We are obsessed with our client's success and because of that, we invest heavily in our management talent and leadership development."

Connext Experiences Tremendous Growth in 2021; Positions as Leader in Customer Experience Co-Sourcing helping businesses improve their agility in a volatile environment, increase efficiency, and emphasize core competencies, led Connext to 71% growth in 2021. The company hit a major milestone of 300 employees and signed a lease for a second building in the Philippines that is 10,000 square feet and has 300 available employee seats.

This growth has positioned the company to provide best-in-class customer experience co-sourcing. Customer service and other aspects of the customer experience journey are among the largest outsourced functions at the enterprise scale; however, the middle market is largely just starting that journey. Most customer experiences leaders spend valuable time on staffing challenges, rather than focusing on the overall customer experience and continuous improvement of that experience. Connext's growth positions it to remove staffing challenges for its clients and rapidly scale without adding infrastructure and overhead.

Click here to learn more about Connext's co-sourcing services: https://www.connext.solutions/

About Connext Global Solutions
Connext is a back-office Business Process Outsourcer (BPO) that has one mission: enable client growth. The Connext model allows us to work hand in hand to build high-functioning outsourced teams for clients who have never outsourced before or have had a previously poor outsourcing experience. Since 2014, over 50 clients have charged us with enabling their growth through highly talented remote staff, white-glove service delivery and management, and targeted process improvement. Connext has the unique ability to thrust local and regional companies into the national stage and compete with significantly larger counterparts. Established in Honolulu to support Hawaii clients, Connext has become a global enterprise with a growth rate exceeding 70%. Their Philippine-based client support centers are in Angeles City, Pampanga and Clark Freeport Zone.

To learn more about Connext Global Solutions, please visit their website.

Media Contact

Paula Page, Paula Page PR, LLC, 1 6502793881, [email protected]

SOURCE Connext Global Solutions

Modal title

Contact PRWeb

  • 11AM ET Sunday – 8PM ET Friday
  • Contact Us

About PRWeb

  • About PRWeb
  • Partners
  • Partnership Programs
  • Editorial Guidelines
  • Resources

Why PRWeb

  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing

Accounts

  • Create a Free Account
  • Log in
  • Contact Us

Do not sell or share my personal information:

  • Submit via [email protected] 
  • Call Privacy toll-free: 877-297-8921

Contact Cision

Products

About

My Services
  • All News Releases
  • Online Member Center
  • ProfNet
Cision Distribution Helpline
888-776-0942
  • Legal
  • Site Map
  • RSS
  • Cookie Settings
Copyright © 2025 Cision US Inc.