The Community Roundtable Recognizes Excellence in Community Management with Community Leadership Awards 2022

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Zapier, Progress, Analog Devices, Inc., Microsoft, and Bain and Company are among global organizations recognized as leaders of innovation in community management. The Community Roundtable, the leading global resource for the community management industry, presented the awards at their first in-person Connect event since the COVID-19 pandemic began.

The winners of the seventh annual Community Leadership Awards were announced Tuesday, October 25th, and included community leaders from organizations like Udacity, Microsoft, Zapier, and more. The Community Roundtable, the leading global resource for the community management industry, presented the awards at their first in-person Connect event since the COVID-19 pandemic began. As the recognized leader in community management research, training, and thought leadership, The Community Roundtable is uniquely qualified to evaluate and reward individual and organizational contributions to the industry.

Community Leadership Awards recognize excellence in online community management across five categories: Outstanding Community Program, Outstanding Community Dashboard, Outstanding Community ROI, Outstanding Community Design Element, and Best Recognition & Reward Program. Members of TheCR Network – the world's premier resource for community professionals – were recognized in six individual categories. An additional award, Community MVP, was awarded based on peer nominations. In total, 11 organizations and individuals were recognized for outstanding efforts in community management.

“2022 proved to be the first year of a ‘new normal’ in the community management space,” said Jim Storer, Co-Founder and COO at The Community Roundtable. “The esteemed community leaders recognized provided invaluable vision and guidance for their organizations during a year full of change.”

The winners of the 2022 Community Leadership Award are:

Outstanding Community Dashboard 2022: Progress

The “Outstanding Community Dashboard” award recognizes a community dashboard that exhibits the most impressive and engaging design, sharing metrics and measurement in an impactful way that contributes to the overall narrative of a community program.

Outstanding Community ROI 2022: Udacity

“Outstanding Community ROI” award recognizes a community that has best demonstrated significant ROI for their business/organization through innovative community management practices.

Outstanding Community Program 2022: Microsoft

The “Outstanding Community Program” recognizes an exceptional community program that supports new member onboarding, including communications, training, mentoring, and more.

Outstanding Community Design Element 2022: Zapier

The “Outstanding Community Program” award recognizes a design element in an online community program that demonstrates meaningful engagement through thoughtful design.

Best Recognition + Reward Program 2022: Analog Devices, Inc.

The “Best Recognition + Reward Program” award recognizes outstanding community recognition, reward, and gamification programs that increase engagement

Community MVP 2022: Kayla Koch, Sr. Marketing Manager, Customer Community Programs, Egencia

The “Community MVP” award recognizes excellence in community management – including outstanding efforts, willingness to share with peers, achievements, and excellent community results.

Community Detective 2022: Claire Richardson, Enterprise Community Manager, Thomson Reuters

“Community Detective” awards the member who helps source group knowledge and expertise by regularly asking thoughtful and meaningful questions in TheCR Network.

Community Explorer 2022: Dan Simon, Director, Bain

“Community Explorer” awards the member who charts new territory in the community management industry. They take best practices, research, and community models to experiment and advance the industry.

Community Pack Leader 2022: Melissa Hockenberry, Community Program Manager, Datto

“Community Pack Leader” awards the member who consistently leads the most discussions, online, in-person, and on virtual calls, and shows leadership around a topic or initiative in TheCR Network.

Community Journaler 2022: Sam Pirok, Community Moderator, Extreme Networks

“Community Journaler” awards the member who works out loud the most regularly and with the most depth.

Community Power User 2022: Rachael Silvano, Community Operations Manager, Zapier

“Community Power User” awards the most active member in TheCR Network who contributes on a regular basis in a wide variety of ways, from sharing their expertise to supporting and encouraging other members.

Community Rookie of the Year 2022: Vee VoPham, Community Programs Coordinator, Pantheon

“Rookie of the Year” awards a Network member who has fewer than three years of industry experience, is new to TheCR Network, and is a power user – regularly collaborating and contributing inside the Network.

About The Community Roundtable: The Community Roundtable is the leading, global resource for the community management industry. The Community Roundtable helps organizations from Fortune 500s to start-ups and associations recognize, define and leverage the power of their communities. Through the industry’s only comprehensive community management research, The Community Roundtable provides training, events, and consulting to help companies recognize real ROI from their community programs. TheCR Network – the world's premier resource for community professionals, connects hundreds of community practitioners worldwide for networking, professional development and support. Learn more at

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Shannon Abram