Global Research Finds 70% of Organizations Lack Adequate Employee Experience (EX) Data as Attrition and “Quiet Quitting” Continue to Rise

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FOUNT Global, Inc. announces the release of the 2022 State of EX report

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“The upheaval of post-pandemic work life has driven many organizations to reevaluate their employee listening strategies to be more responsive to their workers’ expectations,” said Christophe Martel, Cofounder and CEO of FOUNT.

Despite measurement challenges, EX practitioners remain optimistic about future investment to tackle competition for talent, return to office and hybrid work issues

FOUNT Global, Inc. (https://fount-ex.com) and TI People (https://www.ti-people.com/) today announced the release of the 2022 State of EX report, the only longitudinal study tracking organizations’ efforts to improve employee experience. For the majority of respondents (85%), their top challenge is measuring the business and financial impact of EX improvements.

Findings suggest that employee data is at the root of this challenge. Although over 90% of respondents run employee surveys at least once a year, 70% say the employee data they collect is inadequate for their needs. This inadequacy seems to stem from the fact that most organizations’ data does not capture the depth and context of employees’ experience thoroughly enough to guide decision-making and action.

“The upheaval of post-pandemic work life has driven many organizations to reevaluate their employee listening strategies to be more responsive to their workers’ expectations,” said Christophe Martel, co-founder and CEO of FOUNT. “Given our experience working with early adopters of advanced EX practices, we expect to see more global brands extend their existing survey capabilities to dig deeper into what causes friction for their employees and focus their data collection activities on things they can actually fix.”

Overall, survey respondents felt that the current business environment is disproportionately favorable for EX investment, with 94% reporting that EX improvement is more than just a short-term project at their organizations. For 51%, EX work is a permanent change in how their organizations operate.

Employers are reaping the benefits of an improved EX, such as FOUNT customer TEKsystems. “Whether you are surveying to get a baseline on the entire experience or diving into a specific moment of work, if your data doesn’t get to the root cause of why employees are struggling to be productive or why they feel disengaged, the EX effort will fall short,” said Michelle Webb, Executive Director- Employee Experience, TEKsystems.

Other important findings from the 2022 State of EX survey:

  • 81% report that intense competition for talent is motivating their colleagues to invest more in EX
  • 63% report that post-pandemic return-to-office/hybrid work issues are also motivating more EX investment
  • EX professionals ranked business leaders and managers as having the most impact on EX and as their most important partner, yet also ranked them less helpful than HR colleagues
  • 79% of respondents struggle to coordinate EX work across their organizations
  • 70% of EX teams report into HR, 50% have budgets of less than $100k/year, and 75% have fewer than 7 members

To request a copy of the full report, visit https://fount-ex.com/EX22, where you can also take a short quiz to find out how your organization’s EX efforts stack up against the 2022 survey benchmarks.

ABOUT FOUNT Global, Inc.
FOUNT helps companies identify what’s at the root of employee dissatisfaction and prioritize what to fix in their work environment. The company offers software-as-a-software (SaaS) solutions that remove needless friction from work and help increase productivity. Founded in 2022 as a spinout of the employee experience consultancy, TI People, FOUNT has headquarters in Washington D.C., London and Hamburg. Visit https://fount-ex.com for more info.

ABOUT TI People
Since 2016, TI People has provided consulting services specialized in employee experience. The organization has been partnering with leaders across the globe who are eager to shape and apply the practices that will allow them to continuously improve employee experiences in ways that drive value for their people and their business. For more information, visit https://ti-people.com.

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Traci Halpern