SSON’s 2023 Impact Awards Is Now Open For All Shared Services Practitioners In North America

Share Article

The Winners’ Awards Gala will be held at Shared Services & Outsourcing Week 2023 in Orlando, Florida

“The SSON awards provide a great opportunity to celebrate amazing accomplishments across a variety of industries and verticals.” Cindy Gallagher, CEO, LibertySource

Shared Services & Outsourcing Network’s Impact Awards is a globally recognized, annual industry awards ceremony, which honors and celebrates SSOs and service delivery teams who have exceeded industry standards in their shared services and outsourcing initiatives.

The Awards Gala is a black-tie event that takes place on day three of Shared Services and Outsourcing Week 2023, which will be held from March 20-23, 2023, at Rosen Shingle Creek resort in Orlando, Florida. Each finalist receives one free pass to The Awards Gala and winners will receive a prestigious trophy to recognize their hard-working team plus bragging rights! Find more information on purchasing a ticket to attend here.
Applications to the SSON Impact Awards are open to all shared services organizations, campaigns, or programs in North America, and submissions are judged by leading practitioners who have been selected for their experience across multiple industries. One organization can submit one application for each category, and a maximum of 12 applications for 12 categories, which will be reviewed independently by a panel of judges. There are no costs or prerequisite requirements to enter the awards. All companies, regardless of maturity stages, who aspire to excel in their Shared Services journey, are encouraged to participate.

“The SSON awards provide a great opportunity to celebrate amazing accomplishments across a variety of industries and verticals,” said Cindy Gallagher, CEO, LibertySource. “These prestigious awards offer insights into how the best-of-the best develop new capabilities and harness the talents of their teams to move their organizations forward. All our award nominees demonstrate the power of teamwork, collaboration and dedication. The pride they have for their work product and accomplishments shines through in the amazing stories they tell.”
For more information on applications, visit our website or contact

Diversity & Inclusion Impact Award: Leading organizations recognize that building culture and practice for diversity and inclusion allows them to hire and retain top talent, reach a global customer base, find new ways to innovate and ultimately achieve higher returns. This award category is focused on identifying and celebrating business impact by creating a culture of inclusion across the full spectrum of diversity in Shared Services and Global Business Services.

Automation Impact Award: Automation can take many forms – from movement to workflow technology, self-service system, Robotic Process Automation and even in some cases Artificial Intelligence. The options are endless. Tell us how automation has transformed your SSO – we want to know!

Business Resiliency Impact Award: Yesterday’s BCP principles have, in the face of COVID-19, proven not effective enough for global Shared Services operating at the forefront of business support. The traditional operational model has fallen short, and SSO leaders must transition to a more resilient model that will secure business support for the future. This award category is focused on the crisis management, risk management and business continuity planning strategy that is being used to secure long-term stability in Shared Services and Global Business Services.

Creative Talent Management Impact Award: Managing talent effectively is a major challenge at every SSO. Coupled with the digital age now redefining business roles, SSO leaders are being asked to expand their existing competencies with in-depth knowledge of technology and analytics, as well as broader leadership and business partnering skills.

Process Improvement & Value Creation Impact Award: Process improvement can take many forms: Eliminating waste in operations, eliminating friction points for customers, process redesign as part of six sigma, innovations in process outcomes or even training related processes. Value creation means delivering shareholder value in terms of either top-line growth, bottom-line improvements or even experience related value.

Human Resources Impact Award: HR Impact can take many forms: Technology-enabled HR, improving employee experiences, becoming an employer of choice, elevating self-service capabilities, increasing personalization and customization, better business partnering, leveraging analytics to support HR processes, reducing cost and fostering overall innovation through digitalization and new generation technologies. This award category is focused on the transformation, cost and capability improvements in HR Services.

Finance Transformation Award: Finance Impact can take many forms: Technology-enabled finance, RPA & IA in Finance, creating value for business partners, improving cycle times, data standardization, overhauling operating models, reducing overall cost, driving the next generation of finance talent and leveraging the cognitive era to improve operational efficiency and create the potential for faster growth. This award category is focused on the transformation, enabling technology, cost and capability improvements in Finance Business Services.

World’s Best Global Business Services (GBS) Study & Award Presented by SSON Research & Analytics: Given the extraordinary interest and growth in the GBS model, SSON Research & Analytics (SSON R&A) launched a timely new World’s Best Global Business Services (GBS) Study & Award to identify a truly outstanding GBS – one that reflects the innovative and forward-looking policies enshrined in the model and delivers clear value-add beyond process efficiencies.

Change Management & Business Transformation Impact Award: Today’s shared services operating models are the engine behind transformation. As companies transform themselves along the key pillars of the 21st Century Enterprise - Customer Engagement, Changing Nature & Value of Assets, Everything-as-a-Service and Workforce of the Future - how are companies successfully leveraging the Business Services operating model to advance the 21st Century Enterprise Operation Model? Alongside any transformation, the ability to manage change as part of your day-to-day operations is crucial to ensure the cultural transformation needed for execution and growth.

Customer Centricity Impact Award: As customer expectations and behaviors have caused seismic shifts across entire industries and business models, companies have enhanced their focus on customer experience through front, middle and back-office processes. This category will focus on how business services utilizing traditional Customer Experience (CX) tools – e.g., journey mapping, design thinking – to achieve a consistent and seamless experience across all the touchpoints with both internal and external customers. This award category is focused on the strategy, methodology, benefits, and hard improvements a shared services organization has made to improve the focus on the customer.

Service Provider of the Year Award: There are hundreds of service providers that Shared Services Organizations can utilize to help improve their processes, apply their technologies and achieve a higher level of service for their internal customers. This award category is focused on singling out that service provider that has improved an SSO’s efficiencies beyond the original scope, to become an invaluable partner to not only the SSO, but the greater business.

Technology of the Year Award: There are hundreds, if not thousands of technologies that Shared Services Organizations can utilize to improve the outcomes they achieve for their customers. This award category is focused on singling out that technology that has improved an SSO’s efficiencies beyond the original scope, to become something that is invaluable to the organizations utilizing it.

For more information on the event please view:


About SSON

SSON is the largest and most established community of shared services, global business services, and outsourcing professionals in the world. Established in 1999, SSON recognized the revolution in business support services as it was happening and realized that a forum was needed through which practitioners could connect on a regional and global basis. SSON operates under four distinct pillars - SSON Digital, SSON Research & Analytics, SSON Events, and Global Business Services Training & Certification.


Website: //

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Ted Michael Gregory
1 646-502-3250
Email >