PORTLAND, Ore. (PRWEB) December 08, 2022
Cozera announced today that its id-go authentication service is now available as a Premium App on the Genesys AppFoundry, the industry’s largest dedicated marketplace focused on customer experience (CX) solutions. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees, and optimize their workforce.
Cozera’s id-go enables businesses to achieve dramatic reductions in the time it takes to authenticate caller identities and offer a higher level of assurance of who is calling using the Genesys platform. With id-go, saving authentication time and knowing with certainty a caller’s identity enables agents to deliver a more enjoyable user experience.
Cozera’s id-go authentication service is available with Genesys Cloud CX, an all-in-one solution and the world’s leading public cloud contact center platform. Leveraging open APIs, the integration of id-go and Genesys Cloud CX typically takes only a few hours to complete.
“Seeing how much benefit our customers were realizing from integrating id-go with Genesys Cloud CX, it was natural for us to become a Genesys AppFoundry Premium App partner. Now Genesys customers and sales teams can easily access a solution that reduces call times and improves user experience”, said Mike Barrett, CEO at Cozera. “Having id-go available on the Genesys AppFoundry is something we are proud of and we are looking forward to supporting Genesys customers”.
As a Premium App on Genesys AppFoundry, Genesys customers have the benefit of having their Cozera id-go subscriptions included on their Genesys invoices, thereby simplifying vendor management.
To learn more about the specific features and benefits of Cozera’s id-go for Genesys Cloud CX, please visit the Cozera id-go AppFoundry listing here.
Cozera, http://www.cozera.io, delivers an identity authentication platform as a service. The flagship product is called “id-go” which provides a simple to deploy no-code/low-code solution utilizing the FIDO (fast identity online) authentication protocols without the need for passwords or secrets. Business clients can deploy id-go without using extensive IT resources or integration programming. Consumers can use id-go to help protect their accounts from fraud without downloading an application or using a password that can be hacked.