InspiriTec makes 2023 N.J. Top Workplaces list; third straight appearance

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Philadelphia-based but with a growing presence in Newark, the company was praised for combining excellent customer service with attentive care of its employees. The Newark office, operating since 2009, does call service for the New Jersey Department of Consumer Affairs, and has an affirmative commitment to hiring veterans and differently abled people.

For the third straight year, InspiriTec Inc. has been honored with a place on the New Jersey Top Workplaces list compiled by The list rewards excellent work environments and applauds companies that demonstrate uncommon commitment to their workers, customers, and mission.

With headquarters in Philadelphia, InspiriTec has had a strong and steady presence in New Jersey since 2009. That year, InspiriTec began providing inbound professional licensee support for the state Department of Consumer Affairs. That work continues today. From our Newark office at 153 Halsey Street, InspiriTec agents field questions from professional licensees such as nurses, medical examiners, home improvement contractors, and social workers.

Central to the InspiriTec story are the people fielding the calls. At the heart of the InspiriTec mission is the affirmative employment of professionals with disabilities, veterans, and disadvantaged individuals.

“We’re thrilled to sustain the momentum of maintaining a top workplace in New Jersey,” said John F. Connolly, Jr., President and CEO of InspiriTec. “I send appreciation and kudos to all our colleagues who have worked so professionally and charitably to earn this noteworthy recognition.”

The Top Workplaces list is the result of a survey by Energage, an employee engagement platform. Staff members of New Jersey companies with 50 or more employees were invited to submit nominations. InspiriTec was among companies on the list with 50-149 employees.

Ryan Schepise, Project Manager at the Newark office, said he can see why InspiriTec keeps making the list. “Our mission is to hire people with disabilities, and that is deeply embedded in company culture,” he said. “We look at our employees as partners. The employee is also a customer. If we serve the employee well, he or she in turn will serve the callers well.”

Shift Supervisor Alpha Yekee said, “I got lucky when I came here from Liberia. InspiriTec was the first company I worked for. I felt at home immediately and I haven’t left since.” The goal at the company, he says, is “to see the employee as an individual rather than as a number. To be sure, numbers and business are important, but our primary focus is on our coworkers as people. It’s on personal development. I suffered from polio as a child, so I can relate to people with challenges. I can put myself in the shoes of somebody trying to have a job, trying to be independent, be proud of themselves, and contribute to society.”

Susan Bertoldo is a Case Manager at the Newark office. The InspiriTec model is unique in having a team of case managers who act not only as liaisons between employees and management, but also as caretakers of those employees. “Case management,” she said, “is responsible for the entire culture of the company. We help the person with every aspect, from work issues to life issues such as home and financial issues. It’s a culture of family-oriented servant leadership.”

What does a case manager do? “It could be anything,” Bertoldo said, “including accompanying employees to doctor’s appointments, helping them find accommodation if they’re facing eviction, helping them apply for subsidized transport to get to work, issues with Social Security, electric bills, child care. We look for what’s hindering them from being successful. I enjoy it because there’s always something different going on. And it’s often quite rewarding when you see a person overcome the obstacles and thrive.”

For more information about the work and mission of InspiriTec, visit them at

About InspiriTec

InspiriTec provides award-winning Contact Center and IT Help Desk solutions, delivering superior customer service by combining customized technology with affirmative employment of professionals with disabilities, veterans, and disadvantaged individuals. InspiriTec was founded in 2000 by a core management team under the Computer Science program at the University of Pennsylvania. Today, employees perform under an innovative model that integrates intelligent technology with inspiring compassion to raise the standards of contact center and IT support for businesses, nonprofits, and government organizations.

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Dean Marino