ISC-CX, a leading provider of customer experience solutions, is proud to introduce Review Master, a groundbreaking AI-powered reporting solution designed to transform unstructured customer experience data into actionable insights.
MUNICH, Germany and BASEL, Switzerland, May 24, 2023 /PRNewswire-PRWeb/ -- ISC-CX, a leading provider of customer experience solutions, is proud to introduce Review Master, a groundbreaking AI-powered reporting solution designed to transform unstructured customer experience data into actionable insights. With Review Master, businesses gain unparalleled access to critical information, enabling C-level executives to make data-driven decisions that drive company growth and enhance the overall customer experience.
Review Master is a cutting-edge tool that takes customer experience data from any source and converts it into immediate insights, presenting negative, neutral, and positive impact indicators. With its user-friendly interface, executives at all levels can easily navigate through the data and drill down into each result, uncovering valuable insights to refine strategies and drive performance.
What sets Review Master apart is its ability to facilitate real conversations between users and an AI analyst chatbot. This advanced AI capability allows customer experience leaders to ask deep questions about the data and receive expert insights, simulating a conversation with a human analyst. The combination of AI technology and human-like interactions elevates the level of analysis and understanding, enabling businesses to make informed decisions based on comprehensive insights.
At ISC-CX Review Master's capabilities are used to analyse data from mystery shopping programs, voice of customer initiatives, and audits. By leveraging the wealth of customer experience data captured through Review Master, businesses can gain a holistic understanding of their customers' perspectives and make informed improvements to their products, services, and operations.
"Our team is excited to unveil Review Master, a game-changing AI-powered reporting solution that unlocks the true potential of customer experience data," said Hannes Holzer, Technical Director at ISC-CX. "By leveraging advanced AI technology, Review Master empowers organizations to gain deep insights, uncover hidden opportunities, and optimize their customer experience strategies. We believe this tool will revolutionize the way businesses harness data to drive success."
ISC-CX continues to be at the forefront of innovation in customer experience solutions, providing businesses with the tools they need to thrive in a data-driven world.
ABOUT ISC-CX: ISC-CX is a leading provider of in-store and omni-channel customer experience analysis programs for global retailers based around the world. The multilingual, local teams on the ground in over 120 countries collect and analyze many millions of data sets per year. ISC-CX's customers include brands such as Shell, McDonald's, Nespresso, and Lindt.
For more customer stories and CX solutions, see http://www.isc-cx.com.
Media Contact
Florian Wimmer, ISC-CX, 41 61 225 42 15, [email protected]
SOURCE ISC-CX
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