3 Financial Institutions, 1 Fintech Company Receive 2018 Bank Customer Experience Awards

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Networld Media Group presented the Bank Customer Experience Tech Awards honoring four innovators for branch, ATM and mobile experiences; the ceremony was held on Sept. 13 as part of the Bank Customer Experience Summit.

First Commonwealth Federal Credit Union accepted the award for Best Branch Experience during the Bank Customer Experience Tech Awards banquet.

Networld Media Group, publisher of ATM Marketplace, Mobile Payments Today and World of Money, presented four awards on the evening of Thursday, Sept. 13, during a banquet held as part of the 6th annual Bank Customer Experience Summit in Chicago.

The Best in Bank Customer Experience Awards recognize innovative, consumer-focused financial institutions and fintech providers whose branch networks and financial service technologies are heightening the customer or member experience.

Awards and award winners for 2018 included:

Best Branch Experience
●    First Commonwealth Federal Credit Union — Judges noted that this CU's new financial centers use technology to provide extended hours and an enhanced member experience. The centers feature video conferencing that lets members meet remotely with specialists from other branches. All member experience associates are certified financial wellness coaches who can help members improve their financial well-being.

Best ATM/Self-Service Experience (tie):
●    Millennium BCP — This Portuguese bank launched a new assisted self-service solution (i.e., Millennium Teller Machines), which replaced traditional teller stations. During normal business hours, branch personnel engage customers face-to-face; after hours, remote tellers provide a variety of services to Millennium BCP customers.

●    Yapı Kredi Bank — This Turkish bank overhauled its infrastructure as part of an overall digital transformation effort. Judges found the project innovative not only for its revamped transaction flows and user interface, but also for its synthesis of the ATM network with digital channels, applications and CRM systems.

Best Mobile Experience
●    CardValet by Fiserv — The CardValet client-branded application from Fiserv is a companion app that allows a financial institution to add card alerts and controls to its existing mobile banking app, empowering users to protect the debit and credit cards in their wallet with the phone in their pocket.

About Networld Media Group

Founded in 2000, Networld Media Group is a leading business-to-business (B2B) global media communications company specializing in digital media, associations and events in the mobile, self-service, digital signage, retail, food service and financial services industries. Online properties include ATMmarketplace.com, BlockchainTechNews.com, DigitalSignageToday.com, FastCasual.com, FoodTruckOperator.com, KioskMarketplace.com, MobilePaymentsToday.com, PizzaMarketplace.com, QSRweb.com, RetailCustomerExperience.com and BiblicalLeadership.com. Networld event properties include the Fast Casual Executive Summit, CONNECT: The Mobile CX Summit, Interactive Customer Experience Summit, Bank Customer Experience Summit and the Restaurant Franchising & Innovation Summit. Networld also operates the ICX Association. BOOM! Creative, provides clients with digital creative, custom media and brand collateral. Its newest offering, World of Money, is a daily e-newsletter that provides a fun and informative look at the trends, technologies, and ideas shaping the future of money and payments.

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Kathy Doyle, President & Publisher
Networld Media Group
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