As public agencies seek to drive an improved experience for citizens, the ability to easily monitor, manage, and respond intelligently to them in real-time is crucial and can only be achieved via deep but complimentary integration with leading systems of record such as ServiceNow.”
ROCKVILLE, Md. (PRWEB) February 06, 2019
3CLogic, a leading provider of cloud call center software for the enterprise market, today announced its sponsorship of the 2019 ServiceNow Federal Summit, the annual ServiceNow event where Federal IT leaders gather to learn the latest strategies aligned with this year’s theme, “Digital Transformation: The Foundation of Customer-Like Services.” The company will be exhibiting at the day-long event on March 4, 2019, at the Marriott Marquis, Washington, DC.
Federal Summit is a complimentary single-day event where attendees learn best practices from notable keynotes, such as Bob Osborn, Federal CTO for ServiceNow, network with peers and gain access to leading ServiceNow partners and solutions. Various plenary sessions are scheduled featuring the leading minds in government, as well as focused tracks for Federal government business, including IT Service Management, Customer Service Management, Modernizing HR and more.
A ServiceNow Silver Technology Partner, 3CLogic will demonstrate how it has already helped enterprises and Federal, State and Local governments drive digital transformation by improving customer experience, organizational efficiency and reporting insights with its natively-integrated voice platform for ServiceNow.
“As private organizations and public agencies seek to drive an improved experience for employees and citizens, the ability to easily monitor, manage, and respond intelligently to customer engagements in real-time is crucial”, states Matt Durkin, VP of Sales for 3CLogic,” and can only be achieved via a deep but complimentary integration with leading systems of record such as ServiceNow.”
Stop by to see live presentations of its ServiceNow London-certified suite of features, including intelligent Interactive Voice Response (IVR), Automatic Call Distribution (ACD), Skills-based-Routing, Auto-dialing, Click-to-Call, Text-to-Speech, Call and Screen-capture Recording, Quality Management Tools, Real-time Dashboards, Reporting & Analytics, and more.
To register, visit the event site at https://www.nowfedsummit.com/.
3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, and SugarCRM. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations. For more information, please visit http://www.3clogic.com.