4 Overlooked Questions to Ask When Choosing an Outsourced IT Provider

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NYC area IT consultant lists often overlooked questions business leaders should ask before selecting an outsourced IT provider—in a new article from eMazzanti Technologies

Choosing an Outsourced IT Provider
Not all MSPs deliver the same level of service, Make sure to ask the right questions when choosing an outsourced IT provider.

A NYC area IT consultant discusses four questions to ask an outsourced IT provider in a new article on the eMazzanti Technologies website. The informative article first reviews the benefits of outsourced IT and the most common reasons for changing providers.

The author then lists four often overlooked questions to ask an outsourced IT provider regarding response time, support delivery processes and options, the cost of services, and the level of expertise provided. She concludes by emphasizing that business success depends on exceptional IT implementation and support.

“Not all MSPs deliver the same level of service,” stated Jennifer Mazzanti, CEO, eMazzanti Technologies. “Make sure to ask the right questions when choosing an outsourced IT provider.”

Below are a few excerpts from the article, “4 Critical Questions to Ask When Choosing an Outsourced IT Provider.

“Businesses who report dissatisfaction with their current IT provider list response time as the number one reason for changing providers. Additional top reasons for moving to a new provider include cost and competency. Doing your homework in key areas will help to ensure that you find the right fit for your business needs.”

What Response Time Will You Guarantee?

“A reputable MSP will guarantee a response time when addressing issues. Typically, guaranteed response times vary according to the level of support purchased and the priority level of the problem.”

How is support delivered?

“Also, when choosing an outsourced IT provider, ask questions about support processes, ticketing systems, and procedures. An experienced provider should have advanced support technology and standard procedures for handling various situations. For instance, about their communication procedures and how they troubleshoot issues.”

What Expertise Do You Provide?

“In addition to the expertise and partnerships providers list on their websites, look at their job ads. These will highlight the hard and soft skills they hire for in the professionals who will support your systems. Choose an outsourced IT provider with substantial experience in your industry and with proven longevity.”

Choosing an Outsourced IT Provider for Success

eMazzanti Technologies knows that business success depends on exceptional IT strategy, implementation, and support. Consequently, it provides affordable, customized, 24/7/365 managed services and IT consulting to help businesses succeed. For 20 years, the company has supported organizations in multiple industries with comprehensive IT services, including business cyber security, managed network services and information governance.

Interested parties should contact eMazzanti for a consultation and ask all the critical questions. More importantly, they should talk to eMazzanti’s customers to gain a sense of the success we bring to organizations.

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About eMazzanti Technologies

eMazzanti’s team of trained, certified IT experts rapidly deliver increased revenue growth, data security and productivity for clients ranging from law firms to high-end global retailers, providing advanced retail and payment technology, cloud and mobile solutions, multi-site implementations, 24×7 outsourced network management, remote monitoring and support.

eMazzanti has made the Inc. 5000 list 9X, including eight consecutive years, is a 4X Microsoft Partner of the Year, the #1 ranked NYC area MSP and NJ Business of the Year! Contact: 1-866-362-9926, info@emazzanti.net or http://www.emazzanti.net Twitter: @emazzanti Facebook: Facebook.com/emazzantitechnologies.

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Kent Sorensen
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