52 Names Leading the Way in Customer Service

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Business Intelligence Group Announces the Winners of the 2020 Excellence in Customer Service Awards

Excellence in Customer Service Award

Excellence in Customer Service Award

Today, the Business Intelligence Group named 52 companies, executives and products as winners of the 2020 Excellence in Customer Service Awards. This annual business awards program recognizes those who are helping companies better communicate with their customers to provide a differentiated level of customer service.

“The role of customer service is changing every day and the winners of this year’s program highlights the people, organizations and products that are really improving how consumers connect with companies,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group.

The 2020 Excellence in Customer Service Awards winners are listed below:

Consultant of the Year
Jeff Kruchak, Globalscape

Executive of the Year
Chris Richard, VP of Contact Center Operations, Agero
Jan Bednar, CEO and Founder, ShipMonk
Joe Caban, Director of Customer Relations, POWERHOME
Laurent Charpentier, COO and CIO, Yooz Inc.
Mukund Singh, Chief Customer Officer, Plutora
Sudhir Agarwal, Founder and CEO, Everise
Todd Greenwald, Vice President of Real Estate Operations, Compass Properties
Virgil Miller, COO Aflac U.S., President Aflac Group

Front-Line Pro of the Year
Ariel Aquino, Senior Technical Support Specialist, One Stop Systems
Craig Tsao, Customer Operations Specialist, RepairSmith
Keith Lowery, Globalscape

Manager of the Year
Angel Hoyt, Wesley Financial Group LLC
Beverly Hamilton, Assistant General Manager, Global Contact Services (GCS)
Lynn Reidy, Tripp Lite

Organization of the Year
1Password
AdCellerant
Agero
Alarm.com
Bankers Healthcare Group
Beltone
Brightway Insurance
Bus.com
Helpshift
Makers Nutrition
ManagedMethods
OnSIP
PaySchools
Pipedrive
POWERHOME Customer Service Department
Prepaid Ventures LTD. Customer Service Department
Seismic
Spireon's Customer Service Continues to Drive Business Growth and Customer Loyalty
Trulieve Cannabis Corp.
Voyant
Watermark Insights, LLC

Outsource Partner of the Year
Convey Health Solutions
CSS Corp
Global Contact Services
HGS

Technology of the Year
Accolade
Convey Health Solutions
Globalscape
Modernizing Medicine®
Pulsara
Star2Star Full Spectrum Communications Solution
Verint

Transformation of the Year
Concentrix Analytics
Support.com
SupportLine 2.0: Transforming the Customer Experience
Suzy Inc. Customer Support & Client Success Departments
Toast, Inc.

In addition to the winners above, this year’s judges also recognized several companies as finalists including Arch RoamRight, Centage Corporation, Diligent Corporation, Everise, HRbenefits, LinkedSelling, NICE inContact, Payroc Customer Support Team, Reputation.com, Thycotic, Vivial, Wesley Financial Group LLC, Whatfix, and zenloop GmbH.

For more information about the Excellence in Customer Service visit https://www.bintelligence.com/excellence-in-customer-service-awards.

About Business Intelligence Group http://www.bintelligence.com
The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives having experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

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Maria Jimenez
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Business Intelligence Group
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