AAA Selects SureCritic as the Preferred Supplier for Customer Feedback and Online Reputation Management Solution

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SureCritic, Inc., an industry leader in consumer insight solutions, announced that it has partnered with AAA to provide AAA Clubs and Approved Auto Repair facilities with a full-scale, customer experience management solution that streamlines the connection between business and customer.

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We are both honored and humbled to be a part of that long tradition by providing AAA Clubs and Approved Auto Repair shops with industry-leading technology designed to help manage and continuously improve their customer’s experience.

This full-package solution containing SureCritic’s enterprise survey platform, patented concern resolution technology (ReScore™), and reputation management allows Approved Auto Repair facilities to seamlessly obtain customer feedback, improve their online reputation and increase customer retention and foot traffic.

“For well over 100 years, AAA has been advocating for the best possible experience for its car driving members”, said David Brondstetter, SureCritic CEO. “We are both honored and humbled to be a part of that long tradition by providing AAA Clubs and Approved Auto Repair shops with industry-leading technology designed to help manage and continuously improve their customer’s experience.”

Online transparency is now a requirement in today’s world. Customers turn to reviews to find the best fit and most welcoming experience when looking for repair service. With SureCritic’s advanced technology, retailers are able to gather honest feedback from verified customers, providing an unbiased connection to the customer experience. And when a concern does arise, our patented ReScore™ has been proven to increase customer retention and satisfaction resulting in an even more loyal customer base.

“Like AAA, SureCritic understands that great customer satisfaction is a key component of long term customer loyalty and running a successful business,” said Bob Huffman, Director of Automotive Preferred Supplier Programs at AAA National. “A clear win-win, our relationship will provide AAA Clubs and Approved Auto Repair facilities with the tools necessary to meet and exceed customer expectations when servicing their vehicles.”

About SureCritic
SureCritic, a leading provider of consumer insight, brings you expanded capabilities with deeper diagnostic and on-going customer tracking abilities that will allow you to measure, monitor and improve customer experience more universally across your brand. The result is the most accurate and transparent online and offline depiction of a customer’s experience with a business. In addition to a transparent and accurate review process, SureCritic provides actionable data through its Enterprise Survey Platform, tools to push reviews throughout social media and the opportunity to measure retailer concern resolution effectiveness through a patented process called ReScore™. For more information on SureCritic, please visit learn.surecritic.com.

Media Contact:
Rachell Robson
Marketing Manager, SureCritic, Inc.
Rachell.Robson@surecritic.com

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Rachell Robson
SureCritic
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