We are committed to providing our customers with best in class service, and our partnership with AI will help us deliver on that promise.” says Pam Baley, PUD Assistant General Manager of Customer and Energy Services.
ST. PAUL, Minn. (PRWEB) October 16, 2019
MyMeter will serve as the full My Account platform for Snohomish Co. PUD’s approximately 350,000 electric and 21,000 water customers across a 2,200 square mile service territory, including all of Snohomish County and Camano Island.
In addition to the full suite of offerings—data presentment, usage analysis, bill pay and customized messaging—customers will eventually be able to receive conservation tips or pay their Snohomish Co. PUD bill by voice, using platforms like Amazon’s Alexa.
“We expect customer engagement to continue climbing as we get ready to roll out another wave of improvements to the customer experience,” says Cathy Patterson, PUD Senior Customer and Energy Services Program Manager. “As we launch our new customer portal, we are also adding new payment options, redesigning our website, and that’s just the start. The next few years will see a lot of positive changes for our customers and for the utility.”
MyMeter will enable Snohomish Co. PUD customers to:
- Track important events and monitor associated energy changes with customizable markers and alerts.
- Receive notification via text or email when their usage hits a specified amount.
- Add detail to their personal property profile and set energy savings goals.
- View their billing history and pay their current bills.
“We are excited to work with Snohomish Co. PUD,” says Josh Headlee, Founder and CEO of AI. “Our teams’ goals are well aligned. Together we are expanding and improving customer capabilities and finding new, innovative ways for customers to engage with and manage their utility bills.”
“We are committed to providing our customers with best in class service, and our partnership with AI will help us deliver on that promise.” says Pam Baley, PUD Assistant General Manager of Customer and Energy Services. “Meeting our customers where they are by opening new channels, accessibility and functionality is a key goal. Leveraging AI’s technical expertise with our dedicated and knowledgeable staff has produced a path for exciting new tools for our employees and new options for our customers.”
AI has been connecting communities through technology-driven energy data across the United States for more than a decade. By including Snohomish Co. PUD in its portfolio of utility partners, Accelerated Innovations continues to strengthen its position as a secure, one-stop shop for customer care, customer account access, customer experience, and billing and payments.
About Accelerated Innovations
AI is the team behind MyMeter, the energy engagement platform that powers the digital experience for millions of customers worldwide. MyMeter does everything: electric, water, and gas—all without expensive, lengthy implementations. Utilities partnering with AI realize verified savings and improved customer care through increased engagement opportunities and tools for utility use data, feedback, alerts, analytics, and prepaid billing.