PRINCETON, N.J., Sept. 18, 2019 /PRNewswire-PRWeb/ -- Acqueon, a leading AI-based conversational engagement software company, announced that its entire conversational engagement portfolio is now available through the Cisco SolutionsPlus program. SolutionsPlus is the Cisco flagship program for providing complete solutions that can be ordered from a single source. Acqueon was selected in 2017 to participate in the program with its campaign management software, Acqueon Engagement and its CRM connectors, Acqueon Desktop. With the listing of the full suite, Cisco customers and partners can also order Acqueon Analytics including its management modules from the Cisco Global Price List.
Acqueon Conversational Engagement is an integrated suite adding three critical capabilities to Cisco contact center platforms:
- omnichannel campaign management with Acqueon Engagement
- CRM integration for blended environments with Acqueon Desktop
- consolidated contact center and business analytics with Acqueon Analytics
The software supports all Cisco contact center solutions, on-premises and in the cloud, and can be licensed perpetually or subscribed to using terms similar to Cisco Flex.
The latest release of the software leverages the Acqueon IQ platform that turns the suite into a system of intelligence for customer engagement by:
- consolidating data from multiple sources,
- assembling rich customer profiles, and
- driving next best actions with powerful statistical and predictive models.
"This addition marks another important milestone in our relationship with Cisco," said Ashish Koul, CEO, Acqueon. "We can now better serve the growing customer demand to maximize the potential of every conversation by layering conversational engagement intelligence on top of contact center platforms."
Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in meaningful, emotionally connected, open dialogs with customers that yield much greater results. Your organization will maximize the potential of every conversation by utilizing next-best-action intelligence across every communication channel to increase sales, improve collections and rescue otherwise-defecting customers. Acqueon's multichannel campaign orchestration and analytics solutions empower forward-thinking enterprises to shift from being reactive to becoming proactive in how they engage with customers. Acqueon is trusted by 100s of clients across the globe, including premier brands such as AIG, Cigna, Coca-Cola, Consumer Cellular, Costco and Roche.
Visit http://www.acqueon.com for more information.
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SOURCE Acqueon Technologies Inc.