Prestigious International Annual Awards Program Honors Standout AI and Machine Learning Solutions and Companies
LOS ANGELES, Calif., June 21, 2023 /PRNewswire-PRWeb/ -- AI Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global Artificial Intelligence (AI) market, today announced that Actifai, a software-as-a-service provider delivering a first-of-its-kind AI-powered customer engagement platform to the telecommunications industry, has been selected as winner of the "Best Decision Intelligence Solution" award in the sixth annual AI Breakthrough Awards program.
Actifai's pioneering, prescriptive AI-powered platform helps broadband service providers deliver personalized phone and web-based customer engagements, improving the acquisition and retention of subscriber relationships. The platform gathers and analyzes previously inaccessible customer information at the point of sale. Actifai's machine learning (ML) engine analyzes this real-time data, along with anonymized results from over one million prior sales engagements, to predict a product/service offer's likelihood of acceptance and the expected value of a customer engagement. Then, Actifai's AI identifies and recommends the ideal product/service offer and contextual selling points for each unique prospective customer to maximize sales conversion, ARPU, and CLV.
Actifai Engage augments the call-center/agent-led sales process with a modern web-app that guides CSRs through a streamlined sales flow and identifies the ideal customer offer recommendation. Actifai Digital extends the same AI-based intelligence to the online sales channel. It provides an end-to-end acquisition solution that brings personalization to the self-service buying process, without requiring live agent interaction. Actifai Digital can be deployed via API to providers' existing websites or as a separate microsite connected through to providers' billing systems. Both Engage and Digital offer Actifai's AI-powered enhancements including rich predictive data, a modern, engaging customer discovery flow, built-in machine learning-enhanced serviceability validation, AI-identified offer recommendations, and selling points, as well as advanced leads management.
"We're honored to receive the AI Breakthrough Award for Best Decision Intelligence Solution. At Actifai, we're passionate about empowering broadband providers, large and small, to make smarter, AI-enhanced decisions throughout the subscriber lifecycle. And we're proud of the results our provider partners have achieved so far," said Ned Brody, CEO of Actifai. "We believe that the first interaction with a customer is uniquely crucial. It sets the tone of the customer relationship and significantly impacts both the long-term profitability and satisfaction of a subscriber. With Actifai, providers can now apply real-time, AI-powered personalization to make the most of those interactions, opening doors to substantial growth. Our team continues to be laser focused on further transforming providers' customer engagements; but as the only company offering this capability to the broadband industry, we're excited by this milestone recognition of our technology's impact."
The mission of the AI Breakthrough Awards is to honor excellence and recognize the innovation, hard work, and success in a range of AI and machine learning related categories, including Generative AI, Computer Vision, AIOps, Deep Learning, Robotics, Natural Language Processing, industry specific AI applications and many more. This year's program attracted more than 3,200 nominations from over 20 different countries throughout the world and included winners like OpenAI, Microsoft, and Qualcomm.
Actifai's customer engagement platform breaks through the competitive customer engagement space with an unprecedented ability to gather and analyze complex customer data, leveraging prescriptive analytics and machine learning-backed AI models. Actifai's commitment to delivering outstanding results, such as improved sales conversion, increased average revenue per user, and enhanced customer retention, demonstrates the tangible impact of their decision intelligence solution which separated them as the standout in their category.
"Personalization from Actifai allows telecom companies to present the right services and products to potential customers, improving their prospect's experience and boosting their subscriber acquisition and retention," said James Johnson, managing director, AI Breakthrough. "As our 'Best Decision Intelligence Solution', Actifai acknowledges the importance of outstanding initial customer sales engagements for cable and telecommunications companies. Traditional sales processes lack personalization, but by utilizing AI, Actifai revolutionizes the sales process by enabling real-time customer engagement personalization at scale."
Available in both the call center and for online sales, Actifai enables up to a 30% improvement in sales conversion rates, 8%-14% increases in average revenue per user, and 6%-11% lifts in customer retention.
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About AI Breakthrough
Part of Tech Breakthrough, a leading market intelligence and recognition platform for global technology innovation and leadership, the AI Breakthrough Awards program is devoted to honoring excellence in Artificial Intelligence technologies, services, companies, and products. The AI Breakthrough Awards provide public recognition for the achievements of AI companies and products in categories including AI Platforms, Robotics, Business Intelligence, AI Hardware, NLP, Computer Vision, and more.
For more information visit AIBreakthroughAwards.com.
About Actifai
Actifai is a software-as-a-service provider serving a growing portfolio of regional operators and several leading broadband and communications providers in North America. By matching potential subscribers with a single optimal offer across providers' agent-assisted and digital sales channels, Actifai's customer engagement platform reduces buying complexity for consumers and eliminates information barriers and selling biases to deliver optimized sales outcomes. Actifai's industry-first, AI-powered offer, and sales personalization enable providers to maximize the value of customer engagements in real-time, helping them achieve up to 30% conversion improvement, an average 12% ARPU increase, 6%-11% retention improvement, and a 15- to 30-fold return on investment.
For more information, please visit actif.ai.
Media Contact
James Johnson, AI Breakthrough, 213.255.3658, [email protected]
SOURCE AI Breakthrough
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