Acumen Solutions Partners with Veterans Affairs to Transform the Veteran Experience

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Acumen Solutions has partnered with the U.S. Department of Veterans Affairs (VA) to modernize their current systems and deliver a better experience for veterans.

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We are grateful for the opportunity to serve those who have served us. - Jay Tansing, Acumen Solutions

Acumen Solutions has partnered with the U.S. Department of Veterans Affairs (VA) to deliver a better experience for veterans that are utilizing VA benefits and services by modernizing VA’s systems using the Salesforce platform. These new programs, including the caregiver program, contact center modernization, correspondence management, and grants management, are directly impacting the veteran experience.

The VA’s Caregiver Record Management Application (CARMA) system was developed as part of the Mission Act, with the goal of helping over 50,000 veterans receive aid from a caretaker in the comfort of their home, and to provide financial support to caregivers through stipend payments. Acumen Solutions is designing a new system on the Salesforce platform to manage the program applications and triage cases, allowing the VA to modernize the entire process through digital applications rather than the current paper system. The implementation of this program will ultimately result in veterans and their caregivers getting approved for benefits more efficiently.

Additionally, Acumen Solutions is leading contact center modernization initiatives across multiple VA programs, including the Debt Management Center (DMC) and several VA Medical Centers. By unifying the contact center systems using the Salesforce platform, veterans will have an improved customer experience while scheduling appointments, requesting prescriptions, and engaging with these programs across multiple platforms. These upgraded systems will help provide veterans a more streamlined path to resolve their requests.

Acumen Solutions is also supporting the VA’s medical innovation through the Office of Rural Health (ORH) by developing a custom Salesforce solution to manage grant applications. ORH provides grants to VA Medical Centers to implement a wide range of innovation programs at the Medical Center level. This initiative is bringing cutting-edge ideas and medical solutions to veterans and serves as a direct avenue for research funding that will benefit veterans long-term.

“Acumen Solutions is honored to be a part of the VA’s technology revolution. We believe the Department of Veterans Affairs is setting the pace for other government agencies to modernize and improve, in order to provide a better experience for the public. We are grateful for the opportunity to serve those who have served us,” said Jay Tansing, Managing Director at Acumen Solutions.

About Acumen Solutions
Clients choose Acumen Solutions for one simple reason: our experience delivers success. Joining forces with our clients, our teams of strategists, subject matter experts, and engineers solve problems that can’t be fixed by technology alone. As a Salesforce Global Strategic Consulting Partner, Fortune 500 companies trust us to build solutions that grow revenue and strengthen customer relationships. Our groundbreaking solutions in the public sector streamline operations and improve productivity. We apply the same expertise to our social responsibility program, generating sustainable impact across our local communities. For additional information, visit or follow Acumen Solutions on Twitter at @AcumenSolutions.

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Andrea Moran
Acumen Solutions
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