Ada Ranked Number 15 Fastest-Growing Company in North America on Deloitte’s 2020 Technology Fast 500™

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Ada’s Disruptive Automation-First Customer Experience Strategy Leads to Triple Digit Revenue Growth

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"We believe that we are uniquely positioned to help companies strengthen their existing customer relationships with an automation-first approach."

Ada, the leader in Automated Customer Experience (ACX), today announced it ranked 15 on Deloitte’s Technology Fast 500™, a ranking of the 500 fastest-growing technology, media, telecommunications, life sciences and energy tech companies in North America now in its 26th year. Ada earned its spot with three-year revenue growth of 12,483%. Ada also ranked 3 on Deloitte’s Technology Fast 50™, Canada’s preeminent technology awards program.

“Recognition on both the Deloitte Fast 50 and Deloitte 500 Technology list is a testament to the continued growth and momentum of the Ada team, and a mounting market interest in the value of automation,” said Mike Murchison, Ada co-founder and CEO. “The conventional agent-first, service model is outdated and unable to meet the soaring demands of businesses and customers, and even more so on the heels of this global pandemic. Regardless of industry, most companies cannot hire and train people fast enough to keep up. Our clients and partners have helped us define a new category of automated customer experience that takes advantage of the benefits of automation without sacrificing the meaningful engagement customers have come to expect. We believe that we are uniquely positioned to help companies strengthen their existing customer relationships with an automation-first approach.”

An automation-first customer experience strategy leverages artificial intelligence to enable organizations to scale efficiently through self-service. With Ada’s AI-powered, personalized ACX platform, customers can automate more than 80% of customer conversations and boost live-agent productivity, while saving millions in costs. Ada’s customers include Zoom, Air Asia, Shopify, and Upwork among others.

About Deloitte’s 2020 Technology Fast 500™
Now in its 26th year, Deloitte’s Technology Fast 500 provides a ranking of the fastest-growing technology, media, telecommunications, life sciences and energy tech companies — both public and private — in North America. Technology Fast 500 award winners are selected based on percentage fiscal year revenue growth from 2016 to 2019.

In order to be eligible for Technology Fast 500 recognition, companies must own proprietary intellectual property or technology that is sold to customers in products that contribute to a majority of the company's operating revenues. Companies must have base-year operating revenues of at least $US50,000, and current-year operating revenues of at least $US5 million. Additionally, companies must be in business for a minimum of four years and be headquartered within North America.

About the Deloitte Technology Fast 50™
The Deloitte Technology Fast 50 program is Canada’s pre-eminent technology awards program.
Celebrating business growth, innovation and entrepreneurship, the program features distinct categories, including the Technology Fast 50 ranking, Enterprise Fast 15, and Companies-to-Watch. The program also recognizes companies within the North American Technology Fast 500 ranking, identifying technology companies in the United States and Canada. The 2020 program sponsors include Deloitte, RBC, CBRE, Clarity Recruitment, and Lafond. For further information, visit http://www.fast50.ca.

About Deloitte
Deloitte provides audit and assurance, consulting, financial advisory, risk advisory, tax, and related services to public and private clients spanning multiple industries. Deloitte serves four out of five Fortune Global 500® companies through a globally connected network of member firms in more than 150 countries and territories bringing world-class capabilities, insights, and service to address clients’ most complex business challenges. Deloitte LLP, an Ontario limited liability partnership, is the Canadian member firm of Deloitte Touche Tohmatsu Limited. Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee, and its network of member firms, each of which is a legally separate and independent entity. Please see http://www.deloitte.com/about for a detailed description of the legal structure of Deloitte Touche Tohmatsu Limited and its member firms.

Our global Purpose is making an impact that matters. At Deloitte Canada, that translates into building a better future by accelerating and expanding access to knowledge. We believe we can achieve this Purpose by living our shared values to lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact.

To learn more about how Deloitte’s approximately 312,000 professionals, over 12,000 of whom are part of the Canadian firm, please connect with us on LinkedIn, Twitter, Instagram, or Facebook.

About Ada
Ada is the market leader in Automated Customer Experience (ACX). As the only chatbot platform purpose-built to support an automation-first customer experience strategy, Ada's AI-powered platform is designed to deliver the scale and impact that transforms customer support from a cost center to profit center. Headquartered in Toronto, Ada enables hundreds of customers around the world to meet the needs of today's customers with thoughtful personalized interactions proven to enhance long-term value and boost the bottom line. Learn more at ada.support.

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Kevin Whalen
Guyer Group
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