Demos available in March 2023 at ISC West, visit Affiliated Monitoring Booth #23051. Affiliated Monitoring has announced important updates for two product suites: AlertMessage, an alarm notification service designed to help alarm dealers and their customers reduce false alarms, and Portal+, a new suite of enhancements to Affiliated's Partner Portal, simplifying day-to-day business operations.
UNION, N.J. & HOUSTON, March 27, 2023 /PRNewswire-PRWeb/ -- Affiliated Monitoring, the leading provider of live agent alarm monitoring services and technology, has announced important updates for two product suites. AlertMessage, an alarm notification service designed to help alarm dealers and their customers reduce false alarms, and Portal+, a new suite of enhancements to Affiliated's Partner Portal, simplifying day-to-day business operations.
It's well-known in the industry that over 95% of intrusion alarm activations are false and less than 20% of phone calls from alarm monitoring centers are answered by customers. The previous version of AlertMessage, launched in 2016 and the recipient of the TMA/SSI Monitoring Technology Marvel Award, aimed to address these challenges by enabling customers to cancel alarms without having to speak to a monitoring center specialist. The original version, which featured a text message containing a link to a web application, quickly became industry standard for alarm monitoring centers.
With the increasing power of chatbots, Affiliated saw the opportunity to enhance the AlertMessage customer experience. Now when an alarm is received by the monitoring center, all eligible emergency contacts will receive a text from AlertMessage which will intelligently engage them via an interactive chatbot allowing them to quickly direct the monitoring center. This set of enhancements also increases adoption by removing concerns some customers have about opening unfamiliar links in a text message. "
Already one of the first to offer customers the ability to cancel alarms via text, Affiliated Monitoring has advanced the industry again with this update to AlertMessage," stated Daniel Oppenheim, CEO, Affiliated Monitoring. "In a mobile-first world where customers can conduct business via text, like verifying suspicious charges with banks or engaging with a company's customer service department, we understood the high value of developing the same capability when responding to alarm activations."
With the new version of AlertMessage, customers can now quickly cancel an alarm activation or request emergency services entirely over text, which allows for 75% faster response times on verified alarms, and dramatically fewer dispatches on false alarms. This is a goal shared by monitoring centers, alarm dealers and their customers and the new AlertMessage helps everyone achieve it."
For more information, watch this short video on YouTube, "AlertMessage: Reduce False Alarms Entirely via SMS."
Affiliated has also introduced Portal+, a new suite of premium enhancements to its award-winning partner web portal. "For our dealers who rely on the Affiliated Partner Portal on a daily basis to set up and manage their customers' alarm systems, Portal+ allows them to do more for their business and back-office communication," said Mike Zydor, Managing Director, Affiliated Monitoring. "Affiliated dealers that lack a dedicated CRM can now benefit from the features of Portal+ without the need to invest in separate, expensive CRM software." Portal+ helps dealers' employees work smarter and faster by reducing the need to switch between multiple software platforms. Portal+ launched with two exclusive features with more in development for 2023.
With the largest software engineering team in the industry, Affiliated Monitoring continues to innovate across its entire service offering.
Visit Affiliated Monitoring, Booth #23051, at ISC West, the leading security industry trade show in the U.S. ISC West starts March 28th through March 31st at the Venetian Expo in Las Vegas.
For more information, contact Affiliated Monitoring at [email protected], 800.296.9000
About Affiliated Monitoring
Affiliated Monitoring is one of the largest and most innovative providers of security, fire, health and IoT professional monitoring services in North America. From world-class redundant monitoring centers in Texas and New Jersey, Affiliated's award-winning, talented monitoring agents and technology platform power the growth engines of thousands of companies. For more information visit https://www.affiliated.com/
Mike Zydor, Affiliated Monitoring, 1 (800) 296-9000, [email protected]
SOURCE Affiliated Monitoring